Ill start by saying that I am an employee and Im only posting here because of everyones, including myself, inability to figure out and resolve this situation. I purchased a new Samsung S8 Orchid Grey at my local Xfinity Store, activated it and ported my number over. After around 20 minutes of trying to get the unit powered on we determined it was defective and immediatly went foward with an exchange. During the exchange process, literally while the processing circle was spinning, an unknown error accured. We let Retail 360 sit for about 10 minutes before we decided to relaunch it. Upon relaunching Retail 360 we noticed that the original DEFECTIVE Samsung S8 Orchid Grey was still on my account along with my ported number and now we cant even attempt the exchange again due to a limit of 1 exchange/return per 30 days.
Now Im stuck paying for a defective phone with the inability to exchange it for another... my original phone is now deactivated... and my phone number is lost within Xfinity Mobile limbo.
Has anyone seen this sitation? Anyone aware of a solution? Id greatly appreciate any help.
- James P.
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