If it was a tuner failer how come it's on my x1 stb currently? I did delete the other recording. Now episode 6 of law and order true crimes says it's a full recording of 59 minutes but plays 5 mins and says it's over. I do new only episodes for all my shows. The problem is my DVR thinks there are new episodes of shows and several hours will show until the day of air it seems to work out
Hi, Shannon430 - The "Will and Grace" recording has been deleted; "Law and Order True Crimes" was canceled due to a tuner failure. How do you set up your recordings? As "New only episodes" or "New and Repeat"? Some of the shows, like "Criminal Minds", are scheduled to record for 4 hours straight. In order for me to escalate it further, we will need to have an available recording, not in "deleted" status. Do you have any available examples at this moment?
... View more
@Shannon430 wrote: It's the beta tv app on roku
please be sure to press the 'quote' button to show what you are replying. Can you give a few examples of date/time/channel where this happens? you do know that the recordings only begin at the moment you hit the record button, right?
yes im aware how dvr service works For example the show 'Will and Grace' is on my x1 box and recorded for 34 minutes, however the app on Roku shows 18 minutes recorded. Another example is 'Law and order true crimes: the menendez murders', there are 5 episodes on my x1 stb recorded and only 4 on the app. This happens different times, days, and channels."
... View more