The below statement is erroneous, and like everyone else at Comcast, puts the blame on the other company's device, rather than accepting responsibility for pushing a defective Comcast product that results in 35 pages of complaints. This is the standard by which bogus companies operate -- blame the other guy instead of taking responsibility for your own failed products.
You said " More likely is that the Roku can't reliably (at the time) access the internet." You suggest using ethernet.
The Roku is already connected through ethernet. No wireless signal. The internet works just fine on all devices in my home, which are a combination of hardwired and wireless.
The main point is that other apps work just fine on the Roku, and they are downloading 4K HDR movies. There is not a single stutter or pause with those apps when watching data intensive 4k movies. Apps that are part of Tivo also work very well with no problems.
The Roku Ultra works just fine, and in fact has excellent performance with any other app, like Netflix, Amazon, or Vudu.
Only one app fails, and that is the Xfinity app. So let's put the blame where it belongs -- solidly on Comcast for pushing a profoundly flawed and defective app.
No wonder millions of people are dumping Comcast and cutting the cord. A company that produces garbage like this app does not deserve our support, let alone our money.
I am still waiting for a Comcast employee to respond.
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I hope that one of the Comcast employees actually responds and solves my problem -- in the next 24 hours -- because otherwise I will DUMP COMCAST and switch to Verizon Fios.
Comcast phone support is grossly incompetent. And this thread goes on for 35 pages which demonstrates how bad the app is; how many customers are angry at your incompetence; and how your apps and equipment don't work.
I have called about this no less than 4 times, and the tech support staff has absolutely no idea that there is such an app or what to do.
The line "HD Technology Fee" appears on my bill. As for the recommendation to call tech support and "v erify that the Roku is added to your account 'on an outlet' " -- tech support says that is flatly wrong and does not apply.
With this level of incompetence, what should I do?
Here is my problem -- when using the beta version of the Xfinity Stream app for Roku:
When I click on LIVE TV -- I get this error message -- Error getChannelMap.400
When I click on BROWSE -- I get this error message -- Error onChannelListFetched.400
I HAVE TRIED TWO DIFFERENT ROKU ULTRA UNITS AND THEY BOTH GET THESE ERROR MESSAGES. So there is no need to tell me to delete the app and reinstall it. Done that. There is no need to tell me to unplug the Roku and log back in. Done that, with two different units. There is no need to tell me to check for the HD line on my bill. Done.
So what is a customer to do when Comcast tech support is so incompetent that 4 different tech support staffers have no clue what this is about or how to fix it? What is a customer to do when Comcast tech support says that the recommendations in this forum are flatly wrong?
Verizon Fios looks better and better. That is my conclusion.
I am out of patience, so Comcast has 24 hours to respond and fix the issue. Otherwise I am gone.
As for everyone else who reads this thread, you should do the same -- DUMP COMCAST -- unless you a glutton for punishment.
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