It has been over 4 weeks now that my line has been down since Irma. All of the ATT customers on our street have had their services restored over 2 weeks ago. It is unacceptable to be with out service this long with no ETA. When you call the IVRU it auto says that the ETA is 20mins from when you call. This is clearly misleading and misinformation to drag customers along. No one will escalate the issue. No one seems to know or care what is going on. It is unacceptable that power was restored withing 72 hours after the storm along with Cell tower service but Comcast cannot seem to get it together. I have yet to see a Comcast repair truck even working in the area. Do we need to cancel service and switch to ATT to have a resolution? Or maybe file a complaint with the FCC? My patience is completely out!
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