Well it seems they again did not show up on Thursday Oct 5th to do the work on the backyard pole which is where the problem seems to be. I was assured they would show up and nothing, now a tech is supposed to show up today Friday Oct 6th to make sure everything is working in the house and I know he won't be able to do anything since the cable on the pole hasn't been fixed.
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I have a bundle with Comcast, almost a month ago Hurricane Irma left us without cable, internet or home security service. I have called servers times and have 9 ticket numbers and no one has come out to fix the problem. They only fixed the wired outside that was hanging but I still don't have service. I was told it was a problem at the pole and twice I got an appointment and waited and no one showed up. When I called customer service they told me that the appointments were cancelled without a reason and I never received a call from anyone cancelling my appointments. In fact I got text messages confirming my appointments. I'm very frustrated over this, I'm considering getting another cable and alarm company plus reporting this issue. No one seems to resolve my problem, they keep telling me that a supervisor will call me and they don't. Now they tell me I have to wait another three days for someone to come out, my husband and I are not very pleased, I don't want a tech to come out and not fix the problem at the pole, it has nothing to do with the inside since that was already checked when the pulled the cable back up. I would really appreciate anything you can do to have someone come out and fix the cable on the backyard pole before Saturday. Thank you- < Personal Information >
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