I don't expect Comcast to ever admit this is a software issue directly caused by an update in late 2016 [EVERYONE started with static frozen image issue at the same time] because Comcast never admits fault, period. I DID expect that they'd have fixed the problem by now - they could have rewritten the X1 OS from scratch by now, let alone fix this one annoying bug. Then again who am I kidding - once had my entire subdivision [30+ homes] getting <.1Mbps upstream during the day for WEEKS yet all they wanted to do was check people's boxes. Wouldn't admit they were doing planned, intentional network maintenance even with 6 homeowners in one driveway all with the same issue lol... The static image issue will NEVER be fixed until hardware and software are completely new somewhere in our distant future - it's just a rare and unfortunate 'feature' :D One thing to do if you can remember - always make your first action a standard channel up or down. Of all the times I've had freeze, only once did it ever occur in a session started with Ch Up/Down.
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