We need more accurate information about the Irma outages
I am on longboat key. The status since 9-11 is that there are outages in the area and it will be resolved in four hours. It is now oct 3. So for the last 22 days the status has been wrong at least 3 times. So 66! erroneous updates. That is not six sigma compliant.
It it is very frustrating to have such inaccurate information I would like to see your customer service improve and the information provided to your support representatives improved so they can be effective instead of robots repeating non useful information.
... View more