So I have had service for a while and I must say its unbelievably slow. No matter where i am at my downloads take forever. Speed tests are hilarious. I've included a screenshot of my latest speed test. Xfinity Mobile - Samsung Note Im seriously considering canceling my service. Not only are my speeds hilariously slow but I've had the absolute worst customer experience of my entire life. Read my other forum posts for that. Sorry xfinity this has just been a massive failure. And I'm going to tell people to steer clear. Xfinity Mobile Score Card: Cust. Service: 2/5 Management: 0/5 Phone Service: 2/5 Value: 2/5
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KenF It's now been 3 Days since you promised me a callback and I still haven't received any. I called in again myself and found out that I nowhave 3 PRIORITY TICKETS all waiting for callbacks, one a few weeks old, another a little over a week old and yours KenF from 3 days ago.
How many tickets do I need in your system to get a call from someone? I was promised the phone on the 25th of September (Which is tomorrow) and I haven't received any email saying it's shipped, I have received any call from any of the 3 Managers I was promised would call me back.
So status Update for anyone who's watching this thread:
Been waiting since September 7th for a phone (Xfinity canceled my order 5 times - had to call in 9-10 times now - spent over 14 hours on the phone with Xfinity)
I've been promised now 3 Callbacks from Xfinity Management (I've been waiting nearly 15 days for callback) Still no callback
I was promised a phone by September 25th (Which is tomorrow and I have no shipping information)
I'm being CHARGED for my line even though I haven't used it due to not having a phone (Charges are on my account)
I wouldn't put much if any stock in Xfinity's Customer Care Guarantees. I've been lied to - I've been made to wait extraordinary lengths of time - I have no resolution - Xfinity over the phone literally says "I can't help you - You have to wait for a callback" - These mind games are really starting to torment me... At this point what in the world am I supposed to do? How long do I have to wait for someone in their Ivory Tower to call me and take care of me.
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It's now been almost an entire month.
Still no phone
Still no callback from anyone
Ken, Xfinity - I don't know what is going on over there but I am boiling with anger. I can't believe no one has even called me back.
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So, I'm posting this again because Xfinity Deleted my Other post - Thanks, Guys, Real Nice! Shows how much you care!
I honestly didn't think it was possible for a company like xfinity to actually offend me - but I can't help but take things personally now.
So - Here we go: I've divided it up by dates - they may not be exact but are pretty darn close
Sept. 7th: I order 2 Samsung Note 8's for my Husband and I. +Prot. Plan + Unlimited - The works.
Sept. 7th: Error with CC - No worries, I call in, everything is now fixed - No Problem.
Sept. 8th: I get shipping confirmation for Phone #1 but nothing for Phone #2 - I call in. Phone #2 - Canceled - Reason being: No One Knows
Sept. 8th: Re-Order Phone #2 - Not very happy with Xfinity, but I get it, stuff happens.
Sept. 12th: I get "Security Verification Email" -- I'm skeptical, I think it's someone posing at Comcast to get my Personal Information - Call in, Find out it's legit, So I answer questions.
Sept. 14th: Check my order status PHONE #2 - CANCELED, AGAIN! I'm Ticked - Call Xfinity AGAIN, Get a nice rep - we talk for a Long while - Find out security answers were wrong - He gives me ALL the answers - I Re-Order the Phone with Rep on Phone - He said I will get Another Verification Email
Sept. 15th: I indeed get another Security Email - Answer ALL questions with the answers he gave me. Should be good right?
Sept 16th: Guess What! PHONE #2 - CANCELED AGAIN! I am NOT a Happy Camper at this point and speak with ANOTHER Rep. April was her name. She was nice too - We spoke - She didn't know why the phone was canceled this time - At this point I didn't want to speak with any more reps or supervisors I wanted to go straight to the top - I demanded a Management Call. I was told no problem - I would get one in 48 hours. Fine. (I Also - Re-Ordered The Phone for a FIFTH TIME)
Sept. 20th: A total of 96 hours goes by now - No Call from management - No Phone - No Nothing. I call in Again - No one knows what's going on, I get transfered to several departments - I get asked about another Security Email (One I Never Got) and I tell them bluntly - I need a Manager - No Reps, No Sups, MANAGEMENT - They say that's fine, I have a "Priority" ticket and will get a call within a Week. Wait, a week!? I was just told 48 hours almost 4 days ago (not that I got a call anyway) -- But now I have to wait a Week to speak with a Manager?
Sept. 21st: No Phone, No Call, No Nothing. Just a Bunch of Stress and I'm LIVID - I've never been so upset.
To add insult to injury: Xfinity is current Charging me for both lines - Just got a bill for both lines of service (Even though I haven't received a phone yet). Tmobile is Charging me more for my line because I had to break apart my family plan because my husbands new phone came. So not only is Xfinity Charing me for a service I literally can't use Tmobile is charging me because I broke a line away from them - So I'm now being double charged - Isn't that Swell!?
Oh - And the phone when I originally ordered it the first 3 times was $200 off because of a Promotion -Which it's no longer $200 off - And Xfinity is going to try to charge me More because I didn't order within the Promotional Period. ARE YOU KIDDING ME!?!?! HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA*cough*AHHAHAHAHAHAHAAH!!!!
I've been given countless Run-Arounds
I've spent well over 12 hours on the phone with Xfinity - Trying to order a Phone they keep Canceling
I've been stood up twice so far by Xfinity with promised call backs that I have yet to receive
The way I figure it - I'm spending nearly $4,500/year for Xfinity services (w/ mobile) - And if they want to keep that I'm going to need to see results IMMEDIATELY and they're going to have to toss me some MASSIVE bones.
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