ComcastTeds, I apologize because it seems you read sarcasm into my "thanks." I was sincerely thanking you because I didn't have to play around with the system --probably saved me at least 15 minutes and maybe even more calls. Yes, it was frustrating, but I truly appreciated your help and especially that it was so immediate.
EDIT after receiving my change of service invoice:
You want to credit my account? Please see (#8) just how much this code change cost me.
Apologies, we will take care of this and make this right on the next monthly statement. Thanks for your patience. .
I know it's been over two months, but I am now past some non-Comcast related issues that put me in high stress and often left me inaccessible for a while. Someone did attempt to call me, but I wasn't able to respond at that time. My Promo deal of fall, 2016, for $160. (X1 Premier Double Play) that was supposed to be a quarantee for 2 yrs. (I contacted Comcast twice on this one as nothing I was sent showed 24 months and verbally always confirmed as 24 months), has gone to $170. a month. OK. The 2 yrs deal was an alternative fact?? I can live with that. The cost of Center Ice was refunded, then the charges re-instated for "over 4 months" payment. The $4.96 service discount on the Sports package dropped to $.99 then to $0. That's not an issue as no time frame was stated when I re-added that to my account in fall, 2016. After accounting for the extra $5 on my sports package, I'm left with $14.25 more than before I called. That's better than the +$20 difference.
As a forum reader, I sometimes find it frustrating when posters don't report back. I can't say "Thumbs Up" or "Thumbs Down" for the effort Comcast made, but I do appreciate that you must have been the one to have Comcast attempt to reach out to me.
Apologies, let me take a look and work to make this right for you. Thanks for your continued patience.
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