We had an issue with our cable tv around this time last year. If you live in a rural area the issue may be cable leak. What happened with ours was the cable goes through our yard past a few tree branches to our house. Over time the cables became partially damaged and reduced effectivity and efficiency. I'm assuming cable leak check along with cable replacement is free (was for us) however our internet and tv was down for about 3 hours because of random tinkering. Good luck getting a cable layer in when you need to. Also the fight was a bust. Had a buddy who purchased the fight and it didn't work either. Turns out it was a server side issue with whomever was hosting the ppv, couldn't handle the workload. If you provide proof that the fight wasn't viewable you can get a full refund through your credit card company. (possible screenshots you took of your tv or computer out of anger, my buddies did) Not a full refund through comcast of course, they just charged your credit card (assuming you purchased this way). You would have to call whichever company you use for credit.
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I called xfinity earlier this evening and got a hold of a wonderful sales representative. However, I feel like some of the terms and conditions in the possible bundle upgrade she offered was misleading (I believe she misguided me in stating there is no $61 extra charge per month for a higher performance internet on top of the regular monthly fee.) Additionally, I was only given the option of one bundle. Although I didn't ask for any other bundle options, after a brief discussion with other members of the family, we came to the conclusion that the bundle may be more than we actually need. My online xfinity account will not allow me to see available upgrade options at all, and instead refers me to a phone number. Instead of calling again at unfavorable times, is it possible to reach a sales representative on these forums and private message possible upgrade options? I would prefer reading full terms and conditions on each bundle option offered to me rather than fully trusting word of mouth. Thanks so much
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