Thank you for the reply; I was not given any reference number in regards to the price adjustment. For the phone exchange, it was 29720. I'm just concerned that once the new phone is activated I'm going to be auto billed the $45.
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I've been having major issues trying to get ahold of customer service in a reasonable time frame (via phone or chat) and hoping this message board can provide an alternet means. I'm having two separate issues with two devices purchased from xfinity mobiole. The first is I purchased an iPhone 7 on 8/18 from a local xfinity store in Milwauki , OR. A week later they had the $200 promo, and I requested a price adjustment which was supposedly submitted by a customer service rep over the phone. However, no changes have been made to the bill and I'm extremely annoyed considering I can't seem to get ahold of any confirmation that this was actually done. I honestly should have just returned the phone and repurchased at the promo price but that seemed ridiculous at the time.
My second issue is I opened another line and purchased an iPhone 7 from the same retail location on 9/13, getting the appropriat price. However, the only model they had in stock that I wanted at the appropriate storage size was the glossy Jet Black version. I really needed a new device so I went ahead an purchased it, only to later read on Apple's own website that the Jet Black color was more prone to scratches and smudges which was listed no where on Xfinity's website or mentioned by any of the retail staff. Had I known that, I never purchased that color and just done a mail order. That being said, I had to call customer service and after more waiting was able to set up an exchange that seemed to have gone through. I suppose I'm being petty but I requested they not charge the restock fee considering that purchase was made without the manufacter's disclaimer ever being addressed ($35 was still charged to my account). I just got an email that the replacement is being sent, but on the reciept its now claiming I owe $45 for the unlimted plan which I am NOT on. It's getting incredibly frustrating with this whole process and I would like some way of verifying that my issues are even being looked into from comcast.
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