I have a similar problem. And I honestly think the reps are doing their best (all 15 of them I've interacted with in the last week), but Xfinity has set them (and us) up to fail. The reps don't get the tools, knowledge, or permissions to fix anything. For years I've had pretty solid service with Xfinity/Comcast, but lately my services are unreliable at best, and nobody seems to know why or how to fix them. My contact is up soon. I not going to renew for the first time in like twenty years.
... View more