Starting March 2017 my usage spiked DRAMATICALLY, prompting notifications about usage and going over the limit. I'm in a 2-person household, do not work out of the home, do not play games, and streaming is very normal and limited. Our normal consumption is between 170-350 Gb per month. But every other month since March the data starts spiking at some point mid-month, to an astronomically high number for the rest of the month. And then it magically resets back to normal on the 1st. In May the worst part of the problem started when we were on vacation! I know there wasn't anyone accessing it because I would get an alert if someone was accessing our network.
When this first happened we double checked the security, changed the passwords, and installed an app to monitor which devices were using the system. There was nothing abnormal about any access. I've spoken with so many reps and people on the security team and I've been told that they have no way of accessing the data usage by device. But they can guarantee there's nothing wrong with their monitoring???
I have shut off my wifi today and it continues to jump. Every person I speak with acknowledges there's something very wrong, understands why I'm frustrated but says there's NOTHING they can do or suggest that I haven't already done. and of course, the data usage chart only shows by month, not by day or device, which is what I need to be able to solve the problem...since they refuse to solve it for me or credit me the fees that I'm being charged!
This is unacceptable and I'm about to contact investigative reports team from local news to look at this.
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