I just received a call from this number indicating I had a remaining balance and asked for sensitive info to tell me I had a bill. Which is stupid and or potentially dangerous. Still a bit suspicious that this is a scam. But I initially set up this service years ago going month to month. I brought my device in due to connectivity issues I was having. Took a bunch of pictures of me turning in the device and everything just to be sure. The guy at the front lowered my monthly amount. I confirmed with him, "this isn't a contract or anything binding is it?" he said no. Then as I am cancelling service I am told I am at the begining of a 2 year contract I didn't agree to in writing, voice, or online affirmation. Not sure how you can setup a contract with absolutely no agreement. Then I speak to another agent after I cancel at their main hotline and a gal named Angel answers. She indicates that she shows no remaining amount and no contract. I ask if she can send me confirmation she says she cannot. I ask for an ID number or direct line she says she doesn't have either. She does say she will make notes on the account. Fast forward to today and sure enough this person calls me has no notes and no way to look into this so she sends me a generic agreement email with no personal indication that I ever sent a contract and transfers me to an endlesss hold line. Up until cancellation I can say I didn't have any issues with Comcast. But as soon as I want to leave suddenly I get treated to the customer service and company policies that won them the worst company in America.
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