"Apologies for the issue and the experience that you described above. I am working with our Xfinity Mobile team now to check on the status of your order."
This is all I hear everyday from every rep I talk to. I would feel better if you wouldn't apologize so much, and instead just post a reason why this is happening.
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I guess it was silly of me to think I could save on line access fees by switching from Verizon to Xfinity Mobile, but so far I can't even get my freaking phone! It's been 13 days since I placed my order and I can't get any explanation on why the warehouse is not shipping and/or when there will be an update. What the heck!?!?! I'm
6/14/17 - Ordered Samsung S8 and unlimited plan on Wednesday afternoon with 2 day shipping with estimated delivery date of 6/16/17. Received Fedex tracking number that day and my credit card was charged immediately.
6/16/17 - Tracking number went from estimated delivery date to "pending"
6/19/17 - Received a "return" notification from Xfintity Mobile stating my return is being processed?
6/20/17 - Told there's an issue at the warehouse and my phone would arrive Friday 6/23 and Monday 6/26 at the latest.
6/23/17 - No movement on tracking number. Contacted Xfinity via phone and told that a high level techincal ticket was placed with a response time within 24-72 business hours.
6/26/17 - No movement on tracking number. Still being told the warehouse has stopped all orders. Same generic response from Xfinity.
6/27/17 - No movement on tracking number. No response from technical team.
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