The "overnight" story - had the same result. Was excited to get a new phone today - but nooooooooooo.
Today's supply chain technolgy has tools to check inventory, shipping and delivery options upon order inquiry. An individual seller on Ebay has access to these STANDARD tools that customers expect. Based on your comments and my personal experience, Comcast Mobile seems like they rushed this launch - the poor sales reps have incomplete information. I do not blame them, the person that I bought my phones from was so sweet - but misinformed from Atlanta.
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I was really excited to learn about the new mobile service when changing my cable tv/internet plan. I placed an order for 2 iphones and to port the numbers from AT&T.
I am a klutz and will pay for protection plans for things that I can break, get wet or lose. The sales rep on the phone told me that I could add the coverage when I received and registered the phone (for $12/month). So, I ordered them. BUT t here is NO PROTECTION plan available as the sales rep told me. See the chat transcript I had with a support person (not sales).
I have issues - on many fronts.. has anyone experienced similar problems? 1) I was told that I would receive the phones today and they did not arrive. I called and they are behind and will be about a week... maybe. 2) They duplicated my order and charged me twice. I have the impression this is not uncommon. 3) There is NO PROTECTION plan available as the sales rep told me.
This is a community board and I hope someone can ease my apprehension to switch to Comcast Mobile. It now seems like a huge risk. THANK YOU FOR YOUR FEEDBACK.
Chat started on 22 Jun 2017, 04:24 AM (GMT+0)
*** MICHAEL joined the chat ***
MICHAEL: can you please provide a link for your mobile device protection plan. I cannot find it anywhere. ty
Customer Service: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite your order at no charge once it's ready to ship. If you have other questions about your order or need help with something else, please hold for the next Chat XFINITY Mobile Specialist.
*** John C- LT1 joined the chat ***
John C- LT1: Hello, MICHAEL! And, thank you for contacting XFINITY Mobile. My name is John C- LT1. I would be happy to assist you today!
MICHAEL: mobile device protection plan. I cannot find it anywhere. ty
MICHAEL: u have a link?
John C- LT1: At the moment we don't have a protection plan.
John C- LT1: You have a 1 year warranty on your mobile device ether with samsung or apple.
John C- LT1: we are working on one but is no available for our customers yet.
MICHAEL: they told me on the phone that they offer a protection plan for 12/mo that I could activate when I received it
MICHAEL: Just ordered 2 phones, guess I will cancel tomorrow. I am clumsy and need this.
John C- LT1: At the moment we don't offer it i apologize.
John C- LT1: we are working on one we just don't have a date when will it be available.
MICHAEL: Ty. Understand. Not good enough. Not ur fault - ty for the info. Night
John C- LT1: My pleasure! Did you have any other questions or concerns for me today, MICHAEL?
MICHAEL: No ty - Bye
John C- LT1: Whatever you need, we’re here to help. Thanks for contacting XFINITY Mobile and if you have additional questions or need further assistance, you can contact us at www.xfinity.com/mobile or call us at (888)936-4968.
*** MICHAEL left the chat ***
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