This is literally the only device that Comcast has linked to my account, at least internet-wise. There is literally nothing else that could be consuming data other than a device that connects to my router, which connects to my modem.
This is seeming more like a situation where we should all file complaints against the FCC. I'm not a lawyer, but if people are being charged for exceeding data that they didn't consume. It sounds an awful lot like fraud to me. Comcast does not appear to be willing to provide us with more information about where they think this data is being consumed, so I guess we need to take this matter into our own hands.
Has anyone here ever recevied further information about their data usage other than what shows on their website (i.e. " Used 244GB")? If so, what further details were they able to provide? Did they show the MAC of the device consuming the data, did they have daily break-downs of how much data was used day to day?
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I'm sorry but your response isn't making sense to me. The issue isn't that Comcast is reporting less data than my router. If you look at my screenshot it shows that comcast is reporting 3x what my router is. This is a problem because when I exceed the 3rd time (2 grace periods), I'm going to be charged for the extra data that I would openly dispute. Since my information shows me well under the limit, I would say something is wrong. My only options are to pay for unlimited data, or switch services if Comcast won't help me with some more information on where this data could be coming from.
" your router will only measure traffic used by your wired and wireless internet."
- What other traffic exists via a Modem>Router? I can see my Chromecast, Hue bulbs, Xbox 360, Desktop PC, etc. They are all treated as equal within the routers firmware for QoS management. I have purchased my own modem to avoid the monthly rental fee. There are no other devices connected in my household, the sole device (modem) connects to my router. The modem is directly connected to my router, then everything else connects to my router. The network setup is as follows Line In (Coax Cable) ---> Modem ---> Router ---> Wired/Wireless Devices. We do not have our cable box even connected, only have the service so to obtain a bundle deal. It has been approximately 3 years since we've ever had it connected.
"The other DOCSIS modems in the xg1 and xg2 will count/use data for netflix etc usage."
- Assuming you're referring to Comcast branded modem/cable box features. Above response should apply.
I just need more information about my data. Something is wrong on my end, or Comcast's end. If something is wrong with my modem or router, I'll have one on order in minutes and we'll continue to monitor. I'll give them a little more time to reach out to me, but I don't have high hopes given their track record.
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I had exceeded the data cap by nearly 600GB last month. Comparing this to my ~950GB my router was reporting I grew concerned and contacted Comcast support chat who escalated a ticket. It has been rougly a week and I have not received any follow up or information. This month Comcast is reporting that I'm using 3.36x the amount of data that my router is reporting. I only have one modem registered with Comcast so this should be the only device that they're monitoring data on. My router is the sole hardline connection to our modem, so that should be the only possible way for data to be used. If someone broke into my network, my router would still be reporting that data. I have a ASUS RT-AC68P router, so it is
Currently I'm showing 35.11GB used this month, and Comcast Data Usage shows as 118GB. (Screenshot showing below, both taken as I'm writing this)
I did not accuse them of anything during our chat, but asked for further evidence of these logs better than just stating "XXXX GB for the month". If there's a problem on my end I'm more than happy to fix it, but I need more information to be able to figure this out. Any representatives able to assist or other customer's experiencing similar problems?
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