Hi, thanks for replying and for your suggestion. I've been to that page and the info is definitely helpful; however, I still haven't found any pertinent info that might explain such a huge 545% increase in data usage from one month to the next. The search continues...
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Problem: EXORBITANT, inexplicable increase in data usage from one month to the next.
I unfortunately live in a Comcast "test" market with data plan caps of 1TB per month. For 2017, our monthly data usage totals for our household (2 adults) are:
February = 453GB
March = 628Gb
April = 4,054GB -- a 545% increase in a single month despite NO changes in daily hosehold data usage habits--no new devices, no new services (TV/Video streaming, gaming, music services, etc.), etc. In fact, in April we supposedly reached 1TB of usage--double the data we used in the entire month of February--in the first 7 days of the month. So far in May, we reached 100% of our 1TB cap today (5/21/17), so we'll again experience bewildering overages by the end of the month.
I called Comcast in April to complain and was told the problem was absolutely NOT with their meter ("It's never wrong"); however, as I mentioned, nothing changed in our usage habits house between March and April. I also checked for outside usage of our WiFi signal (neighbors piggybacking on our signal) as well as virus's or bots that might explain the increase but came up with nothing.
I guess my question is if anyone else has experienced this problem, and what, if anything, can I do to resolve it? Has Comcast/Xfinity ever helped to address or solve the issue or admitted that their billing/usage meters might actually be wrong? [I had a similar situation last year with my water bill--according to the city my water usage increased from 9,000 gallons to 90,000 gallons (!) in a month, and after claiming for months that their meters were never wrong, they finally admitted their water billing software was the culprit.]
FYI--Household Details: Two adults with two Apple laptops (a MacBook Pro and an Air), one desktop computer (iMac), one smart TV (Samsung), one AppleTV (2nd Gen), two iPhones (6S and 7Plus) and two iPad Minis. We have no gaming devices, no wireless home security, no smart appliances. Between the two of us we have one Spotify account that's used at home just a few hours/month; we send and receive less than 100 emails per day; we're on social media a total of about 4 hours/day; and time spent surfing online (mostly reading news plus some shopping) is about 4-6 hours total and TV/Video streaming averages 6-8 hours per day (heavier usage on weekends).
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