It is what it is. I'm not a comcast employee, am a former maintenance tech, and still use their service. True most of their customer service seems to be subpar and most of the replies, should probably have the signature "comcast bot", but that's because, no one that answers for them here are far enough up the tech ops chain to give a clear answer. But I'll throw my 2 cents in, from a technical standpoint. We all want 1080i, and 4k HD, heck most of us could care less about any SD programming. But in the world of HFC (Hybrid fiber coax) it's not that simple, as everything has a data rate. For instance, a single HD 1080i MPEG2 action film can at one second, consume roughly 15 megabits of information in a single EIA QAM256 channel. Those channels peak at 38 megabits. So mathematically they used to put 2 HD channels and one SD channel in the EIA. But now, we are demanding faster internet speeds, both on the download and upload. Well, more bandwidth gets consumed, so more things have to change. On comes MPEG4. Now they can cram more video channels into an EIA, great. But still it's not enough, we (and I am guilty of it to) want more. Well to give us more they have to do things that do not seem logical, but remember sometimes to go forward, you have to go backwards. So now, in order to free up bandwidth to increase upload speeds and download speeds of our internet, they have to move more channels into a QAM256 EIA. And MPEG4 allows them to do it at a resolution level. So, they're doing what needs to be done at that standpoint to get to the next level. As far as complaining to the FCC...i laugh at comments like that. There is no violation, in anything. They never have advertised full 1080i HD....just HD. And according to all standards, 720p is the beginning of the HD resolution. Contacting the networks, they don't care. Why? Almost every channel that we receive on our lineup, comes in at MPEG4 1080i. ESPN one decoder/transcoder that takes the MPEG4 1080i feed, and transcodes it to MPEG2 SD (480) and HD (720 or 1080), or MPEG4 SD and HD. HBO is the same way. They might say go to a different provider. But that's for their revenue. Comcast on average, pays the less per subscriber than most other providers, do to size and other negotiations. So, hypothetically, DirecTV might pay HBO say $3.25 a subscriber, Comcast might pay $1.25. Thats all hypothetical. I would say give them time. When they roll projects out like they're doing, it's not flipping a switch. It's stages upon stages. And what good would switching providers do. In all honesty, Comcast is a juggernaut tied into every aspect of this country's communication infrastructure. From a fiber backbone almost every provider jumps onto at one point, to the largest SIP and TDM Voip termination service, to offering satellite uplink for multiple networks (Discovery, ESPN and NBC to name a couple), satellie uplink for other providers (DirecTV sports package comes to mind), and satellite downlink to many small providers as well as a national authorization service for set-top boxes. They are a monster, a monster we all helped to make. Now, all we can do is wait and see if their moving stuff around is worth it.
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