Frustrating! After 6 weeks with Comcast, I get a notice I've exceeded my cap. (Of course the 90% warning requested didn't work). I've tried everything - I'm an old man and it's exhausting. Went to the Xfinity store - called tech support - was redirected to "Security" (wants me to run Norton - that will help!!!). Begged for Level. Wanted me to unhook everything on my network etc. etc.
My Router shows 300 Gig, which is about right. I've scanned the network. Comcast shows a MAC Address which doesn't exist. (I suspect this has to do with a new modem that died in the middle of the month.) I've BEGGED them to let me speak to someone that has the info (The Xfinity store says there is a number, but they don't have it). All I can ever get is a bar graph with a single number. There has to be someone, somewhere with more granular data. (I would think). I only have one ear and it's not good, but they tell me there is no US support and I will always speak with someone in the Phillipines, South America or........
The data information is supposedly here:
This has been every day. When you tell support all you get is a 404, they don't even respond. I honestly don't think they know what a 404 is.
Sorry for this jumbled mess, but the frustration level is making me batty.
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