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To send a private message, login, then click on my name "ComcastChe", and click send a message, which should be on the right side of the page "Envelope".
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It's been a week since I had internet connection here in Key West, FL 33040. After long and frustrating contact with your customer service finally got an appointment for technician. Which arrived yesterday, said something about the line which comes from the pole needs to be fixed by maintenance, because it was lying on the ground and probably got some damage. He said, quote: "After they fix that you should be fine". Guess what, they put the line back today and nothing changed, still no connection. Contacted your awesome customer service again and they keep giving me good old "An outage has been reported, the whole area, should be fixed by [put_whatever_date_you_prefer_it_doesnt_make_any_difference]".
So tell me this: How come other your customers who live here on the island have a connection (not saying that its perfect, but they at least HAVE it)? I'm tired of listening about the outage, can someone give me the exact problem that I have here? Maybe I need to have another technician come to my house, the one who can tell me some detailed info, not default "outage blablabla". There has to be an ETA, it's just seems so that you dont want to give it in order to not to lose your customers.
If only ATT had the same speed, I would have switched already.
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