I was having this same issue. Resolved it. I had direct TV lines previously ran in my house before I bought it, everything g was still hooked up. I thought I could use the same lines, tried it and it didn't work at first. Had to bypass a four way splitter that went to the satellite dish itself. Split the incoming line(orange for me) to the house hookups and the separately ran direct TV wires throughout the house. Works great now. With that 4 way splitter in and hooked to it, my box would not connect. Hope this helps someone. Time to cancel a technician appointment.
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