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About reswan01
since
04-24-2017
06-12-2020
reswan01
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06-12-2020
10:08 AM
I actually may have semi - solved the issue. The stb and the gateway are on the same wall jack with a splitter. Its behind the tv stand console. The cables from each branch of the split were touching each other and laying on the splitter. I separated rhe cables and got them off the splitter and havent had an issue since. Do you think one of the cables is bad? Possibly the coax plate in the wall?
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06-11-2020
11:43 PM
I agree. It shouldnt, but yet its happening. Not only speed test, but uploaded a large video to my Amazon drive via laptop (wifi) and the tv channel completely broke up for the 5 mins it took to finish the upload. As soon as the upload hit 100%, channel was viewable again.
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06-11-2020
11:45 AM
Hi. Thanks for the reply. My modem is fairly new. Model CGM4140COM. Should I upgrade it (is there a newer version)?
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06-10-2020
07:56 PM
Hi. Thanks for the response. The issue isnt only happening when the speed test runs. It just makes it way worse. At night it is pretty much fine. During the day we now have 3 people working from home (covid situation) and when all are logged in to work, the 3 channels struggle.
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06-10-2020
06:49 PM
Thanks for the reply. I streamed one of the channels on laptop at the same time as viewing the channel on tv. When the speed test is run, the tv pixelates then freezes until the speed test finishes. The laptop stream had no issues at all.
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06-10-2020
12:49 AM
We had a tech out 2 weeks ago. He went up the pole outside and removed a filter. It was ok after that for a week. Last week I was told that the issue was channel specific (on the broadcaster end) and that the network team was working on it. That cant be true if I can cause the tv pixelization issue to get immediately worse by running a speed test.
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06-09-2020
09:11 AM
Hi. I am having and issue where the tx pixelates / freezes. This seems to only happen on a few channels 841, 842, 843. I contacted Comcast last week and was told the channels themselves were having issues and the network team would fix it. It has been good now for a week, but is back now. Whats weirder is that if I run the internet speed test from the xfi app on my phone, during the upload portion of the test, the pixelation is terrible. I can make the issue happen with the speed test. I have the 600 mps speed package.
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