Hi @marvyan, and thank you for posting to the Xfinity Forum to get an understanding of your rate increase. I can understand why this would be concerning and hope that I can offer some clarity. Because you are in a contract, the base price for your package and services should remain the same during the entirety of your agreement. In addition to the monthly price for the service, there are equipment and installation taxes and fees, including Broadcast TV Fee and the Regional Sports Network Fee.
Customers in a promotion or minimum term agreement will not see price changes to services that are part of your promotion affected during the promotion. Changes to Broadcast TV and Regional Sports Network Fees as well as taxes and fees will change where applicable, as well as equipment rental fees if the equipment is not included in your customer's package.
Between November 20, 2020 - December 19, 2020, on your bill statement, all customers received notification of service rate changes. These can be found on the last pages of your bill. These notifications notify all customers of rates that are changing for current services and packages and include the to/from rates. Can you please review that bill and let us know if you have questions we can assist you with?
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