About ComcastChe

Hi @khweih28. We appreciate you for using the Xfinity Forum to get help with your billing concerns. We apologize for the delayed response as we know how your internet services are a necessity for your job and everyday needs. I wanted to check in with you to see if you were able to speak with an agent to get the services restored?    I also wanted to provide you with more information on how you can avoid this in the future. Please review these flexible billing & payment options for managing your bill. Under the billing section, you will find ways to schedule a payment for a future date, change your bill due date moving forward (starting the following month), and how to determine if you are eligible for a payment arrangement (before the services are interrupted).    Please let us know if you still need help or have other concerns.  ... View more

Hi @mahdab71! I can ship you a 4K DVR. I was able to locate your private message and will be replying to see if you still need assistance. Chat with you soon!  ... View more

Hi @maxlechat. We appreciate you for sharing your experience. I can see why this would be an inconvenience. I would be happy to look into this to see how I can help. Feel free to follow the steps I provided above to send me a private message.   In the meantime, if you weren't aware, there are a few ways to ensure you don’t miss any future payments because of this. You can:  Sign up for automatic payments, and  Manage your billing notifications.  You also have the option to change your bill due date to a different date going forward. You can do that in My Account too. If your bill is already past due, this option will not be available to you. Log into https://comca.st/3iwJ95P Select Billing, then Bill and Payment Settings Click on Schedule a Payment Then go to Payment Date and choose a new due date Please let us know if you have any other questions or concerns we can help with.    ... View more

Hi @Mjdbos85! Sorry for the experience you're having. Has this been resolved for you?  ... View more

Hi @RobbedBigTime! We appreciate you for posting to the Xfinity Forum to share your experience. I'm sorry that you haven't been able to get this resolved. This isn't the experience we want for our customers. I want help by investigating your account, the charges for equipment, and the notes on your account to see if I can locate any calls from when you have tried to have the equipment and charges removed. Then, I'm also going to create an equipment research ticket to verify we do have the equipment back in our possession. From there, we can discuss compensation. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @marvyan, and thank you for posting to the Xfinity Forum to get an understanding of your rate increase. I can understand why this would be concerning and hope that I can offer some clarity. Because you are in a contract, the base price for your package and services should remain the same during the entirety of your agreement. In addition to the monthly price for the service, there are equipment and installation taxes and fees, including Broadcast TV Fee and the Regional Sports Network Fee.    Customers in a promotion or minimum term agreement will not see price changes to services that are part of your promotion affected during the promotion. Changes to Broadcast TV and Regional Sports Network Fees as well as taxes and fees will change where applicable, as well as equipment rental fees if the equipment is not included in your customer's package.    Between November 20, 2020 - December 19, 2020, on your bill statement, all customers received notification of service rate changes.  These can be found on the last pages of your bill. These notifications notify all customers of rates that are changing for current services and packages and include the to/from rates. Can you please review that bill and let us know if you have questions we can assist you with?  ... View more

Hi @ColinMck, and thanks for letting us know! I would be happy to reach out to your local construction team to let them know that the line burial was not completed. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi, @jowill1026. Congratulations on your new place! Thanks for using the Forum to report your connectivity issues. Sorry for any inconvenience this may have caused. Have you been able to speak with someone that could get this resolved for you? If not, I would like to start investigating and get this resolved so you could begin to enjoy your services with no interruptions. Can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hello @jeff_homer, and thanks for posting to the Xfinity Forum. This wasn't blocked on our end. Can you please try the troubleshooting steps that were provided by @jnkman8, to see if this resolved your issue?  ... View more

Thank you for posting to the Xfinity Forum to bring this to our attention, @Eileenm20. I'm sorry for the inconvenience this may have caused. I want to help by shipping you a new modem. Because of the inconvenience, I will also waive the $15 shipping fee. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.   ... View more

Hi @kjakubowsk, and others who may be experiencing pixelation while watching live TV. Thanks for using the Forum to bring this to our attention. Normally tiling and pixelation can indicate an issue with signals or an issue at your plant. If an outage was reported, your local maintenance team is already aware and investigating. Once a resolution is found, an ETA would be provided in the My Account App. I understand how much of an inconvenience this may be and would like to help if this hasn't already been resolved for you. To determine the cause of your problem, we'll need to take a deeper look into your account.    Please let us know if you still see pixelated images on live TV?  ... View more

Hi @Pauliee. Were you able to send your private message? If not, follow this link, which will provide more instructions on how to send a private message. Thanks.  ... View more

Welcome to the Xfinity Forum and thanks for posting to get help with your billing concerns. If this hasn't been corrected yet, I'd be happy to help! Can you send a private message with your first and last name and the numbers associated with the street address for the account that was started? To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Thanks for posting to the Xfinity Forum. We apologize for the experience you've had. My team would be happy to help by investigating your old account to help make this right. We'll start by ensuring the account is disconnected then reviewing the charges and any credits that need to be issued. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address.   To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @Jsf3333! Thanks for posting. I'm happy you were able to find a resolution. If the problem returns, please create a new post with your issues, and we'd be happy to help. I wanted to provide you with the steps to make a post. There you will also find other helpful documents that will assist you on the forums. I hope this helps.      ... View more

Hi @cgarland, thanks for posting to the Xfinity Forum to report the issues you're having with Roku TV. Are you still receiving the "attempting to resume" error? If so, can you please verify that you are using a compatible device?  ... View more

Hi @Jawwny, and welcome to the Xfinity Forum. I'm sorry for the experience you've had while trying to start your services. I wanted to check in with you to see if you were able to make it to your local service center to get this taken care of? If not, my team would be happy to help! We can review the previous accounts at this location and create a research ticket to see if we can have the block removed.    Please send a private message with your full name and the numbers associated with your service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hello, @meowsheep, and thanks for using the Xfinity Forum to find a resolution to this issue. I wanted to check in to see if you're still receiving code TVAPP-00279? If so, can you please verify the model TV you're using?      ... View more

Hi @nnoir! We appreciate you posting to the Xfinity Forum to let us know you didn't receive your payment confirmation or order confirmation regarding Xfinity Flex. If you still need assistance, I'd be happy to review your account, confirm we did, in fact, receive your payment, and I can also add Flex and ship your free streaming box. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hey @StudeTom! Thanks for posting to the Xfinity Forum for help finding a better package. We'd be happy to help by reviewing your account and discussing the available promotions. Can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi, @Fsg2! Thanks for posting to the Xfinity Forum. We upload the content provided to us by the networks. For more information on how to request channel content, please visit https://comca.st/39OAyr3. I hope this helps.  ... View more

Thanks for posting to the Xfinity Forum, @ricksterd. Sorry for the inconvenience that our service interruption has caused you. I wanted to check in to see if this has been resolved?   I also wanted to clarify, our service outages won't affect you or your neighbor's actual power going into the homes. If you haven't already, download the My Account App. It's not just to pay your bill. You can also get notifications about interruptions in your area. You can check for outages in a few different ways. Here's how:   My Account Comcast Outage Map Outage Text Message Alerts Or, if you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278.    No need to call in next time. If you need help in the future, please reach out to us here on the Forum! We'd be happy to help however we can.  ... View more

Hi @chdrummer! Thanks for posting to the Xfinity Forum to get help with adding Unlimited Data to your account. We truly appreciate your patience. If this hasn't been taken care of yet, can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @prkcom, and thank you for using the Xfinity Forum to get help with finding an internet-only promotion. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hi @rschultz1971! Thanks for posting to the Xfinity Forum. Just checking in with you to see if you saw @CCAndrew's message?   Were you able to verify whether it was a cable line or a phone line? We want to help submit a damage claim if this is, in fact, our line. Please keep us posted. ... View more

Welcome to the Xfinity Forum, @Abdiel13! Thank you for bringing this to our attention. I'm not sure exactly how high the lines are supposed to be. However, if it is hanging low, you've come to the best place to get help with having the line raised. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @npd424, and thank you for letting us know you're also affected by this issue. Because some time has passed, I wanted to check in to see if this has been resolved for you yet? What is the make and model of the modem you're using?   ... View more

We appreciate you asking your question here on the Xfinity Forum. We are happy to help, @jlritten! You've come to the best place to get help with this. I want to start by gathering a few pieces of information to contact your local line techs, who will determine the best course of action.    To get started, please send a private message with your full name. Are you a Comcast subscriber? If so, can you please verify the numbers associated with your service address?   To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @mikeed704! Thanks for using the Xfinity Forum to get help with your slow internet speeds. As lots of companies transition to working from home, and schools turning to remote learning, we understand how important your services are. Do you still have slow speeds?    I also want to clarify that the upload speeds for Performance Pro speeds are 5 Mbps. I want to access your account to check your premise signals, your local node's health and check for any noise on the line that would contribute to the symptoms you're reporting.    Can you send a private message with your first and last name and the numbers associated with your address? To send a private message, click on my name, "ComcastChe," and then click send a message.  ... View more

Hi @LANMD2017COM! By chance, have you tried to Disable the MoCA using the Admin Tool?  ... View more

Welcome to the Xfinity Forum, and thank you for posting your question! To access the HBO Max on Flex or X1, you’ll need: A compatible streaming device with Xfinity Flex service or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service. Xfinity Internet service (any level) To find HBO Max in the X1 and Flex Apps menus, you can: Press the xfinity button on your remote. Select Apps. Go to HBO Max. You’ll also see HBO Max TV shows and movies in your search results if you’re browsing on Flex or X1 or using the Voice Remote to say "HBO Max."   Primary Xfinity users can sign into the HBO Max website and app using their Xfinity ID and password on any supported device. Secondary Xfinity users will need to use the HBO Max account and password created and provided by the Primary user. Learn more about creating an HBO Max account. Please let us know if you have any other questions we can help you with.  ... View more

Hi @BLUESKIES_9301, and thank you for sharing your experience here on the Xfinity Forum. I'm sorry for the issue you're running into. I wanted to check in to see if you've been able to resolve this yet? If not, I would like to help troubleshoot to find a cause and resolution.    * What type of device(s) are you using when this happens?  * If you clear your cache and cookies, does the issue still present itself?  * Do you get the same error if you use the Xfinity Connect App? (Download the Xfinity Connect app from the Google Play store or iTunes)  ... View more

Hi @rtvman1! Thanks for posting to the Xfinity Forum to get help with your billing question and concerns. That's a good question! When you cancel a premium channel(s), it won't trigger a new 24-month agreement. I would be happy to review your account and the agreement you are in to clarify. Can you send a private message with your first and last name and address?   To send a private message, click on my name, "ComcastChe," and then click send a message.   ... View more

Hi @boyspartan, and thank you for posting your question to the Xfinity Forum! That is a great question. I wanted to let you know that the rental fee for equipment has increased across our service footprint. We started sending notifications on your monthly bill around November 20, 2020 - December 19, 2020, regarding the service rate and equipment changes. These can be found on the last pages of the bill. If you want to discuss your services and your monthly rate to see if there is any way we can save you money each month, please send a private message including your first and last name and the numbers associated with your service address.   To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hi @rsa777, and thank you for posting to the Xfinity Forum to get help with your billing concerns. I'm sorry that you haven't been able to speak with anyone who could help resolve this issue. If you wish to speak with a manager, it's best to call in. Here on the forum, we have an awesome group of Official Comcast employees who can investigate the accounts and see how we can make this situation right. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns.    Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @smarcus240, thanks for letting us know. My team can investigate this to help determine if this was a legitimate request. Can you send a private message with your first and last name and address? Can you also include a screenshot of the message in the private message?    To send a private message, click on my name, "ComcastChe," and then click send a message.  ... View more

Hi @KellyKing! Thank you for posting your question, and welcome to the Xfinity Forum. We appreciate you for sharing your experience. I can understand why the delay is frustrating, and as a member of the Corporate Digital Care Team, I will help make this right!   Let's chat in a private message. I'll need to verify some account details before accessing the account. Once I do that, I can create and submit a refund request. My team and I can also keep in touch with you in the private message to ensure you receive it. Please send a private message including your first and last name and the numbers associated with your service address.   To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

We appreciate your patience, @kylejones22890. I'm sorry for the issues you're having with your internet. I wanted to check in to see if this has been resolved for you? If not, I would like to check for noise on the line or issues at the node that may be causing this. Can you send a private message with your first and last name and the numbers associated with your service address?   To send a private message, click on my name, "ComcastChe," and then click send a message. ... View more

We appreciate you asking your question in the Xfinity Forum, and we are happy to help, @jimmyutah. Just to clarify, are you referring to the Pod included with xFi Complete if it is determined you'll need additional coverage after your Whole Home WiFi Evaluation with xFi Complete?        ... View more

Hi @nymetsfan11. Sorry for the experience you've had while trying to stream CNN and ESPN from your smart TV and other devices. I wanted to check in with you to see if this has been fixed?    If not, have you tried to Fix Your TV Service Using the Xfinity My Account App? If you have, and that didn't work, my team can do some additional troubleshooting on the backend of your account that will get this fixed. Let us know.  ... View more

Hey @ezjay1995! Thank you for posting your question to the Xfinity Forum. Because you changed your mind and the service was never installed, we can help get the refund issued if it hasn't been refunded already. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @minster22! Thank you for using the Xfinity Forum to get help with removing the Sports Entertainment Package. If you aren't able to remove the package on your end, my team can assist you! Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.  ... View more

Welcome to the Xfinity Forum and thanks for posting, @csprog! I can understand why this would be frustrating and want to provide you with the steps to help get this resolved. To change your secondary username to the primary username on your new account, please follow this link: How to Change a User Role on Your Account. Please let us know if this helps!  ... View more

Hi @mknight1! Welcome to the Xfinity Forum, and thank you for sharing your experience. I wanted to check in with you to see if you have connected the Smart TV to WiFi to ensure you have the most recent update? If so, can you please follow this link (Activate the Xfinity Stream Beta App on LG and Samsung Smart TVs) to ensure you are taking the correct steps to download and activate the app on your Samsung Smart TV? As mentioned in that article, you'll need to create a Samsung account and link it to your compatible Smart TV before downloading the Xfinity Stream Beta app. For detailed instructions on creating an account and linking a Samsung device, follow this link.    Did that help?  ... View more

Hi @Molly1232, and thank you for posting to the Xfinity Forum. I'm sorry that we weren't able to get this resolved for you in a timely manner. We hate to lose you as a customer. Please reach out to us to let us know if there's anything else we can assist you with in the future.  ... View more