About ComcastChe

ComcastChe · ‎12-13-2018

Hi @williamk8652, Because I haven't received a response yet, so I am going to close this thread. If you do need any assistance in the future, please start a new thread then send me a private message, and I'd be happy to help how I can. Take care.

ComcastChe · ‎12-13-2018

Hi @feyk, Welcome to the Xfinity Forums. I'm sorry for the experience you've had trying to get a replacement modem. I can have one shipped as well as follow up to make you receive it and are not billed. In order to assist you, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-13-2018

Hi @Jaslee2376, I haven't heard back from you and wanted to make sure your billing concerns have been addressed. Since I haven't received a response, I am going to close this thread. If you need help in the future, just send me a private message with your first and last name and we can go from there. Take care.

ComcastChe · ‎12-13-2018

Hi @RalphHunter, Welcome to the forums and thank you for posting your concerns regarding the ETF you were billed. Our service agreement does state you would be responsible for any ETF's associated with the agreement if you move outside of our service area. I'd like to review your account, the notes related to the new agreement you accepted, as well as try to locate any phone calls related to the changes that were made to see if I can help make this right. In order to assist you, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-12-2018

Hi @natashaharris18, Most of the time, bill increases are caused by promotional discounts rolling off. I can check your account to confirm whether or not this is the case in your situation. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.

ComcastChe · ‎12-12-2018

Hi @kengetz, Thank you for using the forums. This isn't the experience we want for any customer. I'd like to help make this right. I'll need to do some research to figure out how we can get the code applied, but I'd be more than happy to help however I can. Can you please verify your first and last name and the code in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-12-2018

@Adambad, Welcome, and thank you for using the Xfinity Forums to bring this to our attention. I'd like to review your account and help submit a dispute to the collections department. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. I will also need the following information for the dispute: The exact date of the Credit Inquiry on your credit report, Your name as it is listed on the credit report, Your Address as it is listed on the credit report, Your best contact phone number and email address.

ComcastChe · ‎12-12-2018

Hi Everyone, We apologize for the inconvenience. There's still no resolution at this time. Unfortunately, we do not have an ETA. I've created a calendar reminder to check the status of this investigation on Friday and will follow up on this thread.

ComcastChe · ‎12-12-2018

@BartmanS, I haven't received a response from you and am hoping your issues have since been resolved. If you are still having speed issues, please follow the steps above to send me a private message. If you start having a different issue, please create a new thread so we can start a new help ticket.This thread will now be closed. Take care.

ComcastChe · ‎12-12-2018

@Joe-Nally, I understand. I'd be more than happy to look further into this. I asked if you could verify your first and last name in our private messages so I can do so, but haven't received the information needed to access your account. I'm not sure why this wasn't communicated before now, and I want to apologize on behalf of my peers, as well as make sure you have the right info moving forward. Can you verify your first and last name and the name of the account holder in our private message?

ComcastChe · ‎12-12-2018

Hi @lstephen, I've replied to your private message requesting additional information to help with your email issue on your iPhone devices. Please reply when you have a moment so I can continue assisting you. Chat with you soon.

ComcastChe · ‎12-12-2018

Hi @JaimeJean1, Welcome to the Forums. Normally, you should receive a call back about a survey for the agent you spoke with. If you did not get the opportunity to do so, I'd be more than happy to help pass your feedback along, as well as provide you with another way you can do so. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. Chat with you soon.

ComcastChe · ‎12-12-2018

Hi @We3reds, Welcome to the Xfinity Forums, and that you for using this as the platform to bring this to our attention. I'd like to help make this right as well as get you the information you requested. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-12-2018

Hi @Steve H1, Sorry for the experience you're having with your emails. I checked for any open investigations for or related to the symptoms you reported and was not able to locate one that is currently being investigated. I have, in the past, worked with someone who reported similar issues but I'm not sure what was done to fix his problem. I'd like to help get your issue fixed. I will need to ask a series of questions. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.

ComcastChe · ‎12-12-2018

Hello All, I was able to confirm the missing episodes are now available on my end. If they are still only available for purchase on your end, please let me know so I can contact the OnDemand Team. We appreciate your patience.

ComcastChe · ‎12-11-2018

@MCollins1, I'm not sure if you received my private message from last week or not, but if you are still wishing to have a 4K DVR sent to you, please reply at your earliest convenience so I can get it sent. Chat with you soon.

ComcastChe · ‎12-11-2018

Hi @knightrider2, Welcome to the Xfinity Forums. Sorry about the speed issues you're having. I can check your account to see if I'm able to help isolate a cause for the problems. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-11-2018

@Jared83, Any changes made to your services are communicated to you on billing statements, prior to the changes being implemented. Let me know if you need help finding the bill that your changes were communicated on and I can assist you. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.

ComcastChe · ‎12-11-2018

Sorry you feel that way @Joe-Nally. As I mentioned in your private message, even though you only renewed your package, the changes to those lineups/channels took effect and were communicated prior to you renewing. Because the changes were already made the only way to get them back is to upgrade to a lineup that has those channels. If the channels are no longer available for us to provide, then no, we will no be able to get them back.

ComcastChe · ‎12-11-2018

Hi @rose44, Thanks for using the forums to bring this to our attention. I can take a deeper look into the issue you are having with the Xfinity Home app. What type of device are you using? I may need to access your account to do some troubleshooting on my end. In order to do so, can you send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-11-2018

Hi @sillydq87, I'm not sure what could be causing this problem but am happy to help find the cause. I've just replied to your private message. Chat with you soon.

ComcastChe · ‎12-11-2018

You're welcome. Great, I'm happy it's better now. I sent a provisioning signal to the modem. If you do run into any more issues, let us know. We'd be happy to help however we can.

ComcastChe · ‎12-11-2018

Hi @smcrockett, Sorry for the delay. I've completed some troubleshooting on my end. When you have a moment, please reply to my private message or let me know here if there is a change on your end.

ComcastChe · ‎12-11-2018

Hey @fedup978, I've replied to your private message with a few questions that will help us get this resolved. Please reply when you have a moment. Chat with you soon.

ComcastChe · ‎12-11-2018

@commodore_dude, I was wondering if it was a compatibility issue. Which Ecobee model are you using? The models we currently support are: ecobee3 ecobee3 Lite ecobee4

ComcastChe · ‎12-11-2018

Ok, sounds good. I'll keep this thread open and check back later for an update.

ComcastChe · ‎12-11-2018

Hi @CEwilli, I didn't forget about you but have not yet received a solid answer. From what I have been told is that it should still work for you, and there may be some sort of bug on the backend that is causing this. We hope to have it resolved soon.

ComcastChe · ‎12-11-2018

Hi @rhodyrock, @darkangelic's recommendations for a workaround is what I would have suggested. Was this helpful for you?

ComcastChe · ‎12-07-2018

Hi @commodore_dude, Sorry for the experience you're having. I'd like to help troubleshoot to see if I can help get this resolved. Have you tried resetting the Xfinity Home App? Can you control your ecobee Thermostat from the ecobee app?

ComcastChe · ‎12-07-2018

Hi @Lorabells, Sorry for the inconvenience this may have caused. If you need assisting getting a technician out, I can help get the appointment scheduled. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-07-2018

@Patricagibson11, @spacecadet57 is correct. Let us know if you have any other questions or concerns.

ComcastChe · ‎12-07-2018

How'd your tech visit go @HalH1?

ComcastChe · ‎12-07-2018

Hi @fedup978, Thanks for bringing this to our attention. I haven't had any recent reports of issues like this but would be more than happy to review your account to see if there is any way I can help resolve this. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-07-2018

Hi @1pen2yap3muf, Based on the information I was able to locate, from my understanding, a person with hearing and speech disabilities will dial 711 to contact a TRS communications assistant, who facilitates the call with the other party. The caller will give the assistant the number he or she wants to call. When the other party answers, the assistant will ask, “Hello, this is the relay service. Have you received a relay call before?” The assistant then acts as an intermediary, relaying the text of the caller in -voice to the other party, and converting back what the other party said to text for the caller.

ComcastChe · ‎12-07-2018

Hi @2317, Thanks for using the forums to bring this to our attention. I'm not aware of any known issues related to what you reported, but I'd be happy to look into it. I also want to check a few things on the backend of your account. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.

ComcastChe · ‎12-06-2018

Hi @Thomas-W1818, Welcome to the forums.The information provided by @BruceW is correct. Let us know if there's anything else we can assist you with.

ComcastChe · ‎12-06-2018

Hi @atippin11, Were you able to get this resolved? If not I can review your account to see if I'm able to assist you. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

Hi @azzabar and @anon86290, Sorry for the experience you're having with your services. I'd like to review your account to see if I can identify the cause of the problem. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.

ComcastChe · ‎12-06-2018

Hi @cooptlc, I wanted to follow up to see how your services have been working since the tech visit?

ComcastChe · ‎12-06-2018

Hi @jasonrun, In order to send a private message, you may have to post a public post first. Thanks for letting me know you found a resolution. Hopefully, your workaround will help others as well. Let us know if you need anything in the future. Take care.

ComcastChe · ‎12-06-2018

Hello, I also tried searching for Season 3 Episode 6 and am only showing it as available for purchase. I'm going to reach out to the On Demand Team to see if they are aware and if it will be available for free, or if this was a decision made by the network to charge for this episode. I'll follow up once I receive an update.

ComcastChe · ‎12-06-2018

Hello All, I can ship you a 4K DVR. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

Hi @One38, This error may be due to something on the backend. I'd need to review your account to confirm exactly what it may be. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? Can you also verify the MAC Address of your modem? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

Hi @ShawnSW1, Welcome to the Xfinity Forums. I can take a deeper look into your signals and check the health of the node to see if I can find the cause of your connection issues. @jorndorff, I'd like to review your account to see if there is any way I can help with the $60 install fee you were billed. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

Hello all, The engineers are still working on a resolution for this issue. @mmh7, I haven't forgotten about you, but there is still no fix as of yet. I'll continue to follow up as best as I can. For those of you who haven't yet, please send me a private message with your first and last name so I can associate your accounts with this issue, and be sure you I follow up with you as well. Thanks.

ComcastChe · ‎12-06-2018

You're welcome. I'll keep checking for an update or a response and we can go from there.

ComcastChe · ‎12-06-2018

Hi @homedreams, No updates yet. The engineers are still investigation. I'm monitoring this conversation and will be sure to follow up when I see an update on my end. If I'm not in the office you may see the change before I do. Either way, I'll be sure to update this thread so everyone who is affected is aware. Thanks for your patience.

ComcastChe · ‎12-06-2018

Hi @MA18, I haven't seen too much information about the diaries but would be happy to see if I can help. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

@simbakali, There may be something on the backend that needs to be corrected if you aren't able to access your account on the backend. I can investigate that, then continue to troubleshoot the issues you're having with accessing the voicemails from the apps. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎12-06-2018

Hi @Lu_quintana90, Welcome to the Xfinity Forums, and thanks for using this platform to make us aware of your experience. I'd like to review your account to see if I'm able to locate more information about this service interruption, and how I can help make this right. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours. To send a private message click on my name "ComcastChe", then click send a message.