About ComcastChe

ComcastChe · ‎08-29-2019

Hi @ ackme, Thanks for posting to the Xfinity Forums. I'd like to check a few things on your account to see if I can help determine what happened to the channels and how we can fix this. Can you please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.

ComcastChe · ‎08-25-2019

Hi @jap1402, Thank you for posting to the Xfinity Forums. That's a pretty sweet deal! I'd be happy to check your account to see if it's still available. I've received your private message and will be replying shortly.

ComcastChe · ‎08-25-2019

Hi @RolandMartin, Thanks for posting to the Xfinity Forums to share your experience about the Xfinity TV Remote App. We apologize for the inconvenience. I wanted to let you know that I was able to confirm there is an open investigation for this exact issue. Our App team is working hard to resolve this. Once there is a fix, that agent was correct, the fix will be pushed in the next update that is released. We appreciate your patience while we work to get this resolved. Thanks.

ComcastChe · ‎08-25-2019

Hi salad3, Thank you for posting t the Xfinity Forums. This has happened to me as well. We haven't been hacked, however, I would like to help by taking a look at the recordings to see if I can find a cause. Can you please verify your first and last name in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-22-2019

Hi t2raft, Welcome o the Xfinity Forums. Thank you for sharing your experience of the issues you've been running across. I'd like to help make this right. In a situation like this, it's best that we review each account individually, as the cause of your issue may not be the same as others who are having problems. I'd be more than happy to help isolate the cause of your internet issues. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.

ComcastChe · ‎08-22-2019

Hi hwherron, We can continue to investigate. As the Corporate Digital Care Team, we primarily work through a private message on social media to resolve concerns. I'll be happy to give you a call if that's what you prefer, however, I should be able to get everything resolved through this message. Would that be okay? Can you please make sure you are logged into your forums account and then try sending a message again by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.

ComcastChe · ‎08-22-2019

Hey @golfnbike13, @RobertWy makes a good point. Pods are intended for coverage not speed. If you have WiFi dead spots, the pods will help with the coverage problems, but they will not deliver your max speed tier. I also wanted to re-emphasize that speed delivered to devices is dependent on the device's capabilities. Most devices cannot reach a full gig speed. I hope this helps.

ComcastChe · ‎08-22-2019

Hey @CreationsbyBeth, Thanks for posting to the Xfinity Forums. Just wanted to follow up to see if you were able to get this resolved? As mentioned by @BruceW, if you could provide more details of your experience, we can get troubleshoot further.

ComcastChe · ‎08-21-2019

Hey @Jagreenough1, I wasn't able to confirm whether or not this has been resolved. If you are still having issues, please reply to my last private message and I'd be happy to continue assisting you. We appreciate your service. Take care.

ComcastChe · ‎08-21-2019

Hi @Jagreenough1! Thanks for creating a new post to ask about the channels that are included in your Sports Entertainment Package. Anytime you run across a locked thread, it's normally because we either provided an answer to the post/customer or resolved their issues in a private message. @ThatDonGuy is correct. I hope you don't mind, but since I was assisting you on another post, I used your account number to verify the channels included with your package. I hope this helps: 1445 CIN (Crime & Investigation Network) 1330 PAC (Pac-12 Bay Area) 1313 BIG (Big Ten Network) 1302 ESP (ESPN Goal Line and Bases Loaded) 433 PAC (Pac-12 Bay Area) 428 ESP (ESPN Goal Line and Bases Loaded) 427 NFL (NFL RedZone) 403 BIG (Big Ten Network) 277 CIN (Crime & Investigation Network) 68 CMTVP (Country Music Television (Pacific) 778 CMT (Country Music Television HD Pacific) 785 NFL (NFL RedZone HD) 1216 NFL (NFL RedZone HD) 1608 CMT (Country Music Television HD Pacific)

ComcastChe · ‎08-12-2019

The best way to determine if your device is connected is to check the xFi app. Identifying Devices When a device first connects to your home network, the default name of the device, which is either the manufacturer-set name (i.e., hostname or MAC address) or the one you gave your device when you first set it up, will be displayed. Devices connected to the public Xfinity WiFi hotspot, xfinitywifi, will not appear in your Devices list; hotspots are separate from your personal home network. If you do not recognize a device: • Go to the Devices section. Select the device from the list, then select Device Details to see the manufacturer. • If the device is connected to your home network, there should be a green dot indicating that it's online, which may also help with identifying what device it is. • Access the hostname or MAC address in your device's settings. If the default name displayed is a long string of numbers and letters, it's likely the MAC address. For more information on recognizing devices or accessing the hostname or MAC address from your device settings, see our xFi Frequently Asked Questions. To download the xFi App or the xFi web portal, follow this link. I hope this helps.

ComcastChe · ‎08-11-2019

Hi @thebordwt, @Again is right, however, I have replied to your private message to assist you in her absence. Chat with you soon.

ComcastChe · ‎08-11-2019

Hi @myclarr, Hope everything has been ok on your end. I wasn't able to verify if the call waiting has been removed from your account or not. If you are still in need of assistance, feel free to create a new public post and our team will be happy to help get it removed.

ComcastChe · ‎08-11-2019

Hi @kenkinsey, I hope all is well since the last time we chatted. I wasn't able to confirm whether or not your damage claim has been resolved by the Executive team. This thread will now be locked. If you need assistance in the future, please create a new public post and we'd be happy to help. Thank you for being a valued customer. We appreciate your service.

ComcastChe · ‎08-07-2019

Hi @sjurch18, Thanks for posting to the Xfinity Forums. No need to apologize. Are these the steps you are following? How to Edit or Delete a Port Forward Go to xfinity.com/myxFi or open the Xfinity xFi app and sign in with your Xfinity username and password. Select Network from the Overview section. Select Advanced Settings under More Options. Select Port Forwarding. All existing port forwards will be listed here. Select Edit next to the port forward you wish to edit or delete. Select Delete this Port Forward at the bottom of the screen if removing or Apply Changes after making edits. Note: Port forwards without an associated device can’t be edited. If you want to use an existing port forward that doesn’t have an associated device, you’ll need to delete it, then create a new one by selecting Add Port Forward. How to Add a Port Forward Visit xfinity.com/myxFi or open the xFi app and sign in with your Xfinity username and password. Select Network from the Overview section. Select Advanced Settings under More Options. Select Port Forwarding from the menu. Select Add Port Forward. Note: If you've previously set up a port forward from your Gateway's Admin Tool (http://10.0.0.1), you should see it listed in the Port Forwarding Settings. Once you access port forwarding, Bedtime Mode or pause/unpause a device through xFi, you will no longer be able to access similar features (port forwarding, block or scheduled block) through the Gateway's Admin Tool (http://10.0.0.1). Choose the household device for the port forward you are setting up from the drop-down list of connected devices. Note: If you don't see the device listed, it may not be connected to your home network. Choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specific port numbers, ranges and/or protocols. Select Apply Changes to complete the setup of the port forward. The device you set up for this port forward can now use these settings. Note: If you are unsure what port settings to choose, reference the device manual or the application you are trying to use. Opening unnecessary ports is not recommended, as it poses a security risk.

ComcastChe · ‎08-07-2019

@JS-, I really appreciate you allowing me the opportunity to help locate a new promotion for you. It was a pleasure chatting with you. If you need help in the future, feel free to continue using these forums as we would love to help however we can. Thank you for being apart of the Comcast family. We appreciate your service.

ComcastChe · ‎08-07-2019

Hey @JS-, I just wanted to follow up to see if the steps provided by @Rustyben cleared the error you're receiving for TV Land? If not, can you send me another private message with your first and last name so I can double-check your lineup and bills to see if something has changed with the packages that indicate why you can't access it?

ComcastChe · ‎08-07-2019

You're welcome @JS-. I'm happy the issues with the voice remote have been resolved. As for the screen saver on your X1 cable box, try this... let me know what your settings are set to. Adjust When Your Screen Saver Appears To access Device Settings: Press the xfinity button on the remote. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Highlight Screen Saver Starts After and press OK. Please note that you can preview your new screensaver by selecting Screen Saver Preview. Use the up arrow or down arrow button to highlight when the screen saver will start - 5 minutes, 15 minutes, 30 minutes or 5 hours. Press OK.

ComcastChe · ‎08-07-2019

Hi @Customer278, Welcome to the Xfinity Forums. We apologize for the inconvenience. Normally if there is planned maintenance, it would appear on the outage map. I'd like to review your account to see if I am able to get any information about the repairs that may be taking place in your area. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.

ComcastChe · ‎08-07-2019

Hi @golfnbike13, Thanks for posting to the Forums. What type of modem are you using?

ComcastChe · ‎08-07-2019

Hi @jim1048may, Welcome to the Xfinity Forums. We apologize for the delayed reply. I wanted to follow up with you to see if you were able to make your payment or not. If not, please use one of the following alternatives to make a payment as we can not process payments on the Forums. Access the Xfinity My Account App from Your X1 TV Box How To Make a Bill Payment Online - My Account Help How to Make a Payment via Chat How to Pay Your Bill Using Comcast's Automated Phone System How to Pay Your Bill Using Apple Pay View or Pay Your Bill with the Xfinity My Account App If you need further assistance, feel free to send me a private message. To send a private message click on my name "ComcastChe", then click send a message. In the body of this message please verify your first and last name.

ComcastChe · ‎08-07-2019

Hi @pochizzled, Thank you for posting to the Xfinity Forums. I was able to find this link, which will give you more information and assist you with port forwarding. I hope this helps.

ComcastChe · ‎08-07-2019

Hi Voxx, Thanks for letting us know. What type of device are you using? Are you using anything for remote access like Plex?

ComcastChe · ‎08-06-2019

Hi @Steph0808, We appreciate you using the Xfinity Forums to make us aware of your billing concerns. I'd be more than happy to review your account to see why you are being notified about service interruptions. Can you please verify your first and last name in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-06-2019

Hi @sowm18! Welcome to the Xfinity Forums. Thank you for reaching out here to make us aware of the charge. Since the issue was with your line, and it was outside, you should not have been charged. I will be more than happy to help get this credited to your account. To protect the privacy of your account, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-06-2019

Hi @Jagreenough1, Thanks for posting to the Xfinity Forums. Sorry for the experience you're having. By chance, have you tried performing a system refresh on your box (Press A on your remote, then click on system refresh)? I like to take a look at your account on the back end to see what more would be causing this like possible signal issues, or if it is the actual box itself. In order to assist you, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-06-2019

Hi @Forest_Mi, Thank you for posting to the Xfinity Forums to make us aware of the experience you're having. I would be more than happy to begin investigating to see what is causing this error. Can you please verify your first and last name in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-06-2019

@JS-, You're welcome. I've accidentally done this as well and was pretty annoyed, lol. The steps provided by @CCAndrew should help get it off. Any luck?

ComcastChe · ‎08-05-2019

Hey @caryrae73, Thanks for following up to let me know the cause of your speed issues were due to a bad modem. If you need assistance in the future, please don't hesitate to reach out to us. We appreciate your service. Take care.

ComcastChe · ‎08-05-2019

Hey @Dhung12, Thanks for posting to the Xfinity Forums! I'd be happy to help get a new card issued. I've received your private message and will be replying shortly.

ComcastChe · ‎08-04-2019

Hi @dShon, Thanks for verifying your account information in a private message. I was able to confirm this feature is not available for residential accounts in your area. I apologize for the inconvenience. Please let us know if there is anything else we can assist you with in the future. Thanks for being a valued customer. Take care.

ComcastChe · ‎08-04-2019

Hi @Jonezy107-220, Thank you for using the Xfinity Forums to bring this to our attention. I'd be more than happy to help by contacting your local techs to inform them of the damage and get someone out to have this repaired. In order to assist you, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-04-2019

Hi @dShon, Thank you for posting to the Xfinity Forums. I can check to see if I'm able to assist you. In order to do so, can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-04-2019

Hi @Gaurisharma4290, Thanks for posting to the Xfinity Forums. I'd be happy to check to see if having a second IP address is available. Please send me a private message with your first and last name as it appears on your bills. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-04-2019

Hi @ivannf, I'll be sure to pass on your interest in the NASA channel. We examine channel lineups often to offer the best content available.

ComcastChe · ‎08-04-2019

Hi @jbaker544! We appreciate you posting to the Xfinity Forums to let us know you need a new gift card. I'd be happy to help. Let's see if we can get a new card issued. I have your private message and will be replying shortly.

ComcastChe · ‎08-02-2019

Hey @ShaunaL, Welcome to the Xfinity Forums. I was able to locate and reply to your private message. I just need to verify a few more pieces of information before I can begin. Chat with you soon.

ComcastChe · ‎08-02-2019

Hey @JS-, Were there any changes after following the steps provided by @Rustyben?

ComcastChe · ‎08-01-2019

Thanks for allowing me to help review the offers @leesoft. Sorry, there weren't any plans that fit your need at this time. Just remember, when you're ready to check to see if any new offers have become available, let us know. Take care.

ComcastChe · ‎08-01-2019

Hi @joephil, Welcome to the Xfinity Forums. @MNtundraRET is correct regarding the cause of the issue reported. However, if the tech did not have the box you need on his truck at the time of the trouble calls, you can either pick one up from the local service center or I can ship you one. I've replied to your private message. When you have a moment to check my response, let me know how you'd like to proceed.

ComcastChe · ‎08-01-2019

Hi @Moves, Since you have identified the hardware of the laptop is the issue, I would recommend contacting Toshiba for further assistance since we don't own the device. I apologize for the inconvenience.

ComcastChe · ‎08-01-2019

Hello All, Thanks for using the Xfinity Forums to bring this to our attention. We apologize for the delay. Are you still having audio issues on you FeTV?

ComcastChe · ‎08-01-2019

Hi barky81, I apologize. I was out of the office earlier than normal yesterday and was not able to get back to you. I was able to confirm however one of my peers is currently in the process of troubleshooting on your account right now. Since they have begun troubleshooting, I will allow them to continue doing so, so there are not multiple people making changes to the account. They will takeover troubleshooting from here.

ComcastChe · ‎08-01-2019

Hi @ron_gee, Thanks for posting to the Xfinity Forums. Effective July 17th, 2019, Cinemax has been replaced with Hitz, which is a new commercial-free On Demand movie service. You should have been made aware of this change on your billing statements between May 24th-June 24th. Most of the movies on Cinemax also air on HBO, and since impacted customers will retain HBO as part of their service, Hitz will help us deliver a better variety of content. If you wish to continue receiving Cinemax, I can help you add it back to your account. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎08-01-2019

@Sinistrahd, yes, we do think that may help. Can you test it out and let us know if there is any change or not?

ComcastChe · ‎08-01-2019

Hi @GLReese, Thanks for letting us know you received your gift card. I'm happy we were able to assist you. If there is anything we can assist you with in the future, don't hesitate to reach out. Thank you for being a valued member of the Comcast family. Take care. :)

ComcastChe · ‎08-01-2019

Hi @grokster, I hope all is well. I apologize in our delay, getting back to you. I wasn't very sure, however, I did reach out to ComcastKenF about this. He provided a link. Are you able to see anything here, https://customer.xfinity.com/users/me/notifications?

ComcastChe · ‎07-31-2019

Hey @rufus97, You will need to upgrade your box for IP video.

ComcastChe · ‎07-31-2019

Hi @jgibson517, Sorry we were not able to fix your issue. In your case, it is recommended that we get a technician out to troubleshoot further. If you change your mind about us sending one out, please reach out and we'd be more than happy to get this scheduled. This thread will now be locked. For anyone else still in need of assistance, please create a new public thread and one of us will be with you in the order of which your thread is created. Thanks.

ComcastChe · ‎07-30-2019

Hi @atchuta, Thanks for posting to the Xfinity Forums. This error advises you to call us so we can go over the many options that may be available since there can be such a variety of promotions going on at one time, and to make sure the changes are properly processed. I had the chance to review and reply to your private message. Chat with you soon.