I just noticed I had a $10 a month speed increase fee (Performance Pro) I did not request.
I've been charged more from Jan 2017. Please can you remove this additional service and gave me credit back for the last 4 months?
My plan was supposed to be internet only with download speed up to 75Mbs.
I received a mail from you back on October 19 2016 saying:
"We continue to increase our speeds because we know faster Internet means you can share more, stream more and download more of your favorite HD content on multiple devices at the same time. So, go ahead – reboot your modem to enjoy your Performance Pro Internet with download speeds up to 100 Mbps."
In the e-mail there was no mention about a price increase.
Thanks in advance.
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