Okay, SO! After giving up and avoiding the problem for a few days, I just tried it again now to get the bit of script that Dan requested, and, like Cigarster experienced, it seems to have Magically Fixed Itself, at least for me, for now! Bless, I can finally watch my darn TV properly again. That said- and yes, I will complain about absolutely anything- I'm almost more irritated that it fixed itself without actually being fixed; we still don't even know why it wasn't working, or what fixed it, so we can't prevent it from happening again, or fix it when it does (and I'm sure that it will, as this issue has already been recurring for other people for months). I did notice that flash had updated when I opened my computer, but I hadn't installed the update yet before the tv.xfinity site began working again.
I don't know if this will be helpful since it is working now, but I did still follow the above instructions and the via response I got was this:
http/1.1 odol-atsmid-den-10.aurora.co.denver.comcast.net (ApacheTrafficServer/5.3.2 [uIcHs f p eN:t cCNi p s ]), http/1.1 odol-atsec-sea-13.burien.wa.seattle.comcast.net (ApacheTrafficServer/6.2.1 [uScRs f p eN:t cCHi p s ])
I can try and break it again, like Cigarster did, to get the script from the stuck screen, if that might help with an actual fix for the issue!
EDITED TO ADD: I just now saw Dan's reply to me on another post >here< saying that he tried an internal fix for my problem by resetting my devices; wondering if this is indeed what finally fixed the issue for me! Maybe try and test this fix for others having the issue, and if it does seem to be confirmed for our solution, is there a way to reset everyone's devices, or does it have to be requested by each user individually? I don't think that would hurt anyone who isn't having problems, but I don't know on how large of a scale those tools can really be used. Dan did say millions of users were still streaming.
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You need to enable flash (I just did using the latest version of Chrome). All major browsers (if up to date) now block flash by default.
You need to enable flash
...have reinstalled Flash where needed and checked all flash settings on all broswers...flash works fine on other sites just not xfinity...
Beyond unhelpful; pretty clearly didn't browse the forum or even read through this thread before posting in it. >:\ Forum etiquette, dude, c'mon. More has been said than just the first, three-month old post. Enabling/fixing flash is one of the first fixes any of us have tried. Please see the very second post above yours, when this old thread was bumped up by pandafan in the first place, listing all the fixes they have already tried this week, which includes thoroughly troubleshooting flash.
In addition, flash has had at least five major updates since this issue originally started. The release notes overlap a bit but from what I can discern, version 19 came out months before it looks like people began posting about the issue, and version 20 wasn't released until many more months afterwards, so there is no way to draw a correlation to the start of the problem. Version 25 has been out for three and a half weeks now, so it has no reason to have suddenly started these problems for those of us who only started having them a week ago. So, not only does it not look like it even could be related, but even if it was, it seems highly unlikely that such a severe bug like this-- in that it completely prevents any use of a major company's entire, pay-to-use website, for many different people over the course of months-- with no explanation or workaround, would continue for more than a full six months and through at least five full updates without being fixed or even acknowledged by Adobe. What sounds like your settings still being on default aside, this issue is consistently not related for other people, and is almost certainly only a Comcast problem, not a flash one.
Regardless of whether flash is the cause or not, though, Comcast does need to ditch that broken, risky, garbage software and quite literally get with the program, you are right about that.
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