So, at least one aspect of my issue had to do with the fact that I had returned a dead cable box (Wouldn't restart after a power outage) as the Roku app had been working just fine as a replacement. Ends up that when Comcast got my cable box back, they switched me to an internet only package. D'oh!
Just spent a few hours going back & forth with @ComcastCares on twitter and eventually came to the conclusion that this was the case after seeing only Internet listed as my services on my Xfinity account page (Don't know why they didn't realize this at the top).
So I'm now resubscribed to a cable + internet package and they're sending me a new cable box. Last time I checked my Roku app, I was still getting this error so will need to retry again later. Will follow-up with details.
Side-rant to Comcast - why do I need to have a cable box to get video over my Roku? I realize it's a beta but I don't need/want a cable box. Also, why is HD still a $10/month premium? All of the streaming services are HD native. Get over it and throw it in for free. I know it's a great cash stream, but as the cord cutting increases it will be a competitive disadvantage for you. Embrace the change. Fios is coming to my city in the next 2 years so you're going to have to hustle if you don't want me to consider switching.
... View more
I recently had a power outage that killed my cable box, which was conveniently timed around when the new Xfinity Roku beta app was released. I switched over to that and it worked for ~1 month without issue.
Now I'm receiving "Error (DRM.-6)" errors any time I try to load a live TV stream. This happens on all channels.
The OnDemand streams work fine.
I've tried a number of things to resolve this:
Reset my Roku
Logged out of Xfinity app and logged back in with new activation
Moved Roku to be in front of my firewall on my (non-comcast) router
I'm a bit lost as to what could be the case. I've contacted Comcast Cares over twitter but they haven't had any insights. Wanted to see if this audience might have other suggestions.
The only thing I haven't tried yet is disconnecting my router and plugging my Roku directly into my comcast gateway (Currently in bridge mode) to remove any issues happening at my router level. However the fact that the app worked for more than a month without issue makes me think it's not a router or firewall issue.
... View more