After receiving letters in the mail and alerts on my television, I finally visited channel 1995. It tells me I need new boxes but nothing on how to get them. Upon sitting at a computer and logging into my account, I find there are also emails to me that include a link to initiate the swap.
Attempted to go through the process (screenshots inlcuded) and get the following error message:
SH404.127.6: Bulk Order Management Service could not find the account for the swap
Figured it would require a phone call and waited til business hours just in case. I just had a conversation with a customer service rep who did not seem to know about this program and was trying to have me "upgrade" my boxes for a cost. When I read her the text of the letters and emails, she said "Oh, I will try to transfer you to the TV technical people" but her transfer tool wasn't working and she asked me to hang up and call again. Didn't give me much faith that this would be solved by calling back so any help would be appreciated!
... View more