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About RKelly5327
since
03-24-2017
12-08-2020
RKelly5327
Frequent Visitor
13
Posts
6
Kudos
0
Solutions
11-11-2020
03:24 PM
1 Kudo
Comcastic- cute. 🙂 I Noticed that also about the slow handshaking process. Must be the Wuhan Virus. Yup. Has to be.
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11-11-2020
02:53 PM
1 Kudo
I even wondered if pressure was being put on parties using email clients to do all their email from the web where it could be monitored better! I knew from the get-go that it was not a Microsoft problem. As mentioned earlier, I even tried sending email from my old Dell laptop with Windows 7 and it too did not send. It's working now, thank the Lord! and has been since the 3rd day after it quit- that's called resurrection! Worked on the 3rd day. 🙂
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11-11-2020
11:52 AM
I have the latest update too, came in Monday, version 20H2, and my email is working fine. I'm certainly thankful for that! Now if they could only get the battery issue working. 🙂 rk
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11-10-2020
12:18 PM
I hadn't thought about the Security setting as described here. It is a good tip, but didn't reflect my situation at all. As some others found, Comcast did something to help and whatever it was, it cleared up the mess and my email started working again on its own. I just hope it doesn't start failing all over again because help with correct answers were not coming from Comcast at all. Thus that avenue does not offer much help in getting anything solved on this particular issue.
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11-07-2020
11:38 AM
1 Kudo
I'm curious to see how many that posted here are able to send email now and how many are not. I hope everyone responds to that question so we can see how widespread failure still exists or how widespread success is.
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11-07-2020
07:00 AM
I'm afraid it would be an exercise in futility to try to damage Comcast financially. I don't know what you may have tried based on the suggestions here, but if you haven' tried them, go that route first. My email is still working fine this morning. If you haven't rebooted the computer, go that route. And if that doesn't work, try the reboot of the modem procedure as described here. And don't forget- all I had to do was to delete the password in the box that came up requesting it again. Then I retyped it and it's been working fine ever since. Give it a go, the suggestions listed here, and you just may be back in business again. Don't give up!
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11-06-2020
10:45 AM
I had tried the rebooting procedure along with everything else and it hadn't made any difference. I decided this AM to try an email again on my old Dell with Windows Mail- key word is again. I was surprised to find it worked! I went back to my Windows 10 laptop and tried it again there and it did not work. It kept asking for the password over and over. You know that routine. I knew it was right, but just as a last ditch effort, when the request for the password box came up again, instead of going through the endless routine of pressing OK, I deleted the password and typed it in again. And it WORKED! I didn't bother rebooting the modem since the email worked just fine on this old Dell. I hope this is the end of this SMTP problem. Try what you've read here and see if yours is working. Have fun!
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11-06-2020
07:15 AM
You have covered all the bases just fine. This situation boggles my mind, the fact that it happened in the first place and then the fact that Comcast is doing nothing about it and some times has no idea what' s wrong but tries to blame it on Microsoft. Hello?!?!?!? I'm going to try a chat later. If I make any headway I'll be back and let you know.
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11-04-2020
04:42 PM
It's not the iPhone update. Look at all these responses and you can see it involves many different email clients and even different states! Incredible!
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11-04-2020
04:39 PM
IMAP AND POP3 are incoming mail. SMTP is outbound. That is what's broken. Hard to believe Comcast has let this go this long!
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11-04-2020
11:49 AM
2 Kudos
Has Comcast done something different in the past couple of days that has caused my email to stop functioning? Cannot send email. No changes have been made to the computer except normal MS updates (Windows 10). It was working fine until yesterday when I began getting popups from my email program that authentication was not needed, or password not accepted, or whatever. The password is fine because I was able to log in and get all my Inbox email. I notice that it logs in but then stalls on authentication and keeps asking for the password. I click the OK box and it just repeats the process over and over again, never connecting with the server to Send the email. I have tried different SMTP settings and they make no difference. I had been using 465 for the port, but since it stopped working I changed it to 587. That too made no difference. Both POP3 and SMTP have the boxes checked for secure connection. And the log in page has the box checked for "My server requires authentication. I even tried it by unchecking that and that made no difference. I changed the server time out to 90 seconds and that made no difference. I have tried 4 email programs; the new Outlook Express, OE Classic, Outlook 2016, and Incredimail, all with the same results. I did see that Incredimail failed in its initial attempt to Send a message, but later was able to Send it. Outlook 2016 is set up to SMTP, not IMAP. I have to resort to using my phone to send email which takes forever, or to sign onto my Comcast account on the web and do email from there. That is not acceptable, but that's what I am forced to do. WHY? WHY? WHY?
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04-20-2020
02:28 PM
1 Kudo
I did as you suggesed, but with Live Chat and got the answer I was looking for. Thankfully, no one has to come here to do this. I can do it myself. However, it's only a 12 hour window now instead of 24 hours to get it done. And it's a 6 number code.
Thank you so much! I surely appreciate your help!
RK
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04-08-2020
03:52 PM
I bought 2 window sensors and a door sensor to add to our system. I find no way to add them. I have to have the premises passphrase, whatever that is. It says it's available on the management portal when viewing this account, but I do not see any such thing. I also saw a post that said a tech has to install them.
1. I don't want someone coming in the house to do this!
2. I can do it myself just fine. I have built a TV, built every desktop I've had, repaired many laptops, et.
3. If I have to have a tech do it, that means I will have to wait until this virus situation is cleared up. That can involve what could be too much time. In the meantime, if someone does break in and injures or kills one of us, how do we answer authorities when asked why the garage windows were not secure? My only answer would have to be that I have the sensors but was not allowed to add them by comcast. ??? The media would love that!
4. If nothing does go wrong in the next few weeks, and I am not allowed to add my own sensors, how much would I be expected to have to pay a tech? I am 84, have no income at all and my wife is 82.
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