About 1Starbrite

Thanks will call the supoort #. ... View more

When is the last time you rebooted your MB8600 modem? Your downstream SNR should be within 3 DB of each other and are more than that. Is the cable coming into you home going through any splitters before hitting your cable modem? ... View more

#1 Please read the troubleshooting Gigabit speeds at the top of this forum. #2 you will only acheive Gigabit speeds using a hard wired connection with a tested cat 6 cable from your router to computer. I dont think a surface has an ethernet connection that is available. Once you have a device with a Gigabit ethernet connection test it 3 times as a starting point. If your speeds are still slow we can go to #3 Modem signal levels.   Good Luck! ... View more

All, the only thing that should be needed is to use the App to add the devices. I had used the display a few months ago thinking that was the way it was needed to be done. The app alows you the ability to do this. I understand Comcasts reason for removing the 4321 for liability reasons. If you can add devices using the app there should be no reason you need "Technician Level" access to the system. Comcast is worried (Like every other big comany) about being sued. ... View more

So can I add a light switch or do I need to call a tech out everytime additional equipment is added? ... View more

Same here, touchscreen is looking for a passphrase. I used my passphrase (security word) and that did not work. The 4321 to allow you to add a light switch for example is not there after the latest touchscreen update. ... View more

Looks like I am maxing out in the high 800's probably my equipment. Great speeds! ... View more

Thanks for the info! I may go to to a UNIFI AP at some point in the future. So far the T-Mobile (free) TM-AC1900 has been a rock solid consumer router. Now that its just an AP it should work just fine for a while. Thanks for the reply. ... View more

Taylor what is your equipment getting you top speeds? My best average is 640 x 42 on speedtest. Fast.co shows 400 and my signal levels are fine. I guess a tech visit is in order.   Mine HP Procurve 1400-24G switch- Ubiquiti Edgerouter X- Motorola MB8600   I just wired jacks throughout my condo with CAT 6A cable (650 MHZ) with all jacks and cables being at least CAT 6 (most 6A).   ;) ... View more

Ok for clarification I got the screen cap off my Windows 7 Dell E6530 and my Windows 10 laptop is a E6540. The E6540 I plugged direct into the MB8600 with a Cat 6 cable. Sorry for any confusion. :) ... View more

Yes I should as the test was done on a Dell Laptop E6530 upgraded from Win7 to 10. Has a core-I5 CPU and SSD hard drive. I used a Cat 6 cable plugged directly into the MB8600. I read through the requirements and look like I should be ok. http://www.speedtest.net/my-result/6820054645   ... View more

Here they are! I went directly off the MB8600 to my dell laptop and the best reult was about 650 down using speedtest.net. Comcast and DSL reports were around 300-350 down.     ... View more

Just upgraded to Gigabit from Performance Pro here in NH. My setup is; Motorola MB 8600 to Edgerouter X to HP Gigabit switch. I have run CAT 6A in the past year to many jacks in my home. I tested the speed right from MB 8600 and download was 450 MPBS being the highest after a few tests and upload was right around 36-40 MPBS. The test laptop was a Dell E6530 connected gigabit to the MB8600. The other possible issue is the amplifier mounted in my condo? Is this rated for Gigabit? Would Comcast be responsible for replacing if it is not rated? I have the correct configuration file in the Moto and have 25 x 3 channels with one being ODFM. What am I missing? ... View more