It looks like irt is starting to work now, as of around 10am EST. It looks like at least some of emails during outage are coming back in -- seems to come in bursts of message every few minutes. Hopefully that means that not a lot of emails were lost.
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One thing I have noticed that is consistent in this thread is that people are saying "business". You're using a residential account to write business emails. Granted, you're all home based businesses, but residential email isn't equipped to handle what you're attempting to do. At least, not any longer.
FWIW, Thunderbird has the ability to use Paragraphs, Headings and Preformatted styles. And, it's free.
If you liked Zimbra, they have a desktop version.
Also, you're not paying for email. If you were, it would be a line item on your billing statement.
I really wish "experts" would stop apologizing for Comcast. Email is SEVERELY BROKEN. Maintaining the format of the message you wrote is NOT an advanced function -- it is the most fundamental baseline requirement of any communication system. There aren't any other email systems that screw up your message format. It doesn't matter whether emails are for business, or applying to college (important personal), or organizing a neighbor event, or sending a family update, or a graduation party invite, or a note to a problematic teacher at your child's school, or anything else, -- nobody wants stuff they spent time writing, and that often is very important, to be unread. Nobody wants to look unprofessional and haphazard (formatting-wise) when they spent a lot of time composing and formatting a message.
Comcast email is NOT free, it's part of the bundled services you pay for. Who do you think pays for the email development and support team? I pay Comcast $230 a month, even though their email system is the worst (though it was fine before they "improved" it) and even though Comcast's DVR programming is the worst (Comcast is the only provider that doesn't allow you to schedule DVR programs from a smart phone because they are too cheap to pay licensing fees).
Show me where I can get Comcast email for free so I can keep my email address, then I'll use that free service and dump all of Comcast.
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There is no need to use any kind of workaround. I just sent a two paragraph email to 5 other non-Comcast email accounts I have with Yahoo, MSN, Gmail, iCloud and Mail.com----------it rendered exactly as it should, even down to the font and color at all five of them. There are only two things to keep in mind when composing in the Appsuite software regarding line spacing:
1) Stop hitting the return key at the end of a line-----just keep typing and let the word-wrap feature work. It will single-space it for you.
2) To start a new paragraph, just hit return once. The recipient will see it normally spaced as two-line, even though it will look single-spaced to you. Try it yourself.
The email software is working exactly as it is designed and intended to, regarding line spacing. It's not intended to be used as a word processor. To send someone an actual letter or other documents you need to compose it in a word processor like MS Word, Mac Pages, Open Office, or one of the online services like Google Docs. Then send the finished item to your recipient as an attachment. About the closest thing you can get to a word processor in email is to enable the account in a desktop client like Outlook or Thunderbird. But even those are no match for something like Mac Pages, MS Word or Google Docs when it comes to creating actual documents.
The new software takes into account the increasing usage of mobile devices with smaller screens, which are now used for nearly 50% of Comcast account sign-ins. The older Zimbra format is not well suited for that environment.
Look up WYSIWYG.
Any email editor that is not WYSIWYG is severely broken. If you are the developer, stop thinking from the myopic view of a developer stuck in a vacuum and think from the perspective of the people who use the software. There isn't one email composer that corrupts format like Comcast and I've never seen any email composer that has any negative impact on messages to phones. Comcast's current email isn't even consistent with the prior Comcast email, which was WYSIWYG, and Comcast's prior version of email had no problem sending or receiving from smart phones.
Your edit suggestions don't even make any sense in any real-world application. When there is no space between paragraphs and you've written a long message, and you want to proofread it, you can't see where the paragraphs are and some sentences that naturally line wrapped after the period will look like paragraphs when they aren't. Also, in business, there is a huge difference in what is appropriate to put in the body of the text versus what you attach (people rarely open attachments). To say that you should attach what you can't edit is ridiculous. Every email composer on the planet, except Comcast, has more than enough formatting controls to compose messages as you want them to appear. Only Comcast corrupts the message format.
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I agree, it is totally unacceptable. Even when I'm about using "shift-CR", messages often end up poorly and unprofessionally and inconsistently formatted because you can't see what it will look like until you send. This has cost me business as well, where everything after the first paragraph wasn't read because they thought it was the end of the message. That is not a one-off occurrence, it is the norm.
Here is my pathetic workaround. I type my email messages in Word, then I cut paste from Word into the Comcast compose window. But I don't do that in Safari, because the Comcast compose on Safari also inexplicably deletes spaces after the period at the end of the sentences so normally formatted sentences all run together after you paste. So I use Chrome Comcast compose (I never use Chrome, only for this), then I cut & paste. It looks weird in the Chrome Comcast compose window because it looks like there are no carriage returns between paragraphs at all, but when you send the email and copy yourself, it is formatted as it was in Word when you receive it.
It's a total disgrace that Comcast hasn't even looked at this. I've been on the "high priority" list to be notified immediately on updates for a long time and never receive anything. I talked to them on the phone for more than an hour and a half and escalated they had no information. The reps on the phone were very nice, it's just that development doesn't do anything so they have nothing to say.
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Note that there are multiple threads regarding this problem, which was first reported in January -- nearly six (6) months ago. Plenty of time for them to have fixed it by now. Either it's not a priority for them, or they simply don't care.
The Comcast customer support people do care, at least when you escalate, my rep spent about an hour on the phone duplicating the issue. It's just that development does nothing. It's a known issue according to the support rep, but they have no status, no ETA for a fix, nothing. They added me to the "high priority" list to be contacted (by email) when there is an update on this problem, but there have been no updates and at this point I don't expect anything. This problem still continues to kill me because very often subsequent paragraphs in emails aren't read because there is way too much space between paragraphs and it looks like the email has only one paragraph and people often don't see the rest. If I remember, I use Shift-CR to reduce the spaces from something like 5 to something like 3, but it's very easy to forget to do that and even when I do that, it's still often too much space. This bug is costing me business. It may also cost Comcast my business, because email is unusable for me, but they don't seem to care at all.
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I spoke with Comcast second level support about this problem. She was very attentive and really wanted to help, but this remains an open issue, which we duplicated while on the phone in Safari, Firefox, and Chrome.
I have another issues where "cut & pastes" into the compse window of Comcast webmail usually causes "blank" characters to be deleted at the end of the sentences (so sentences run together with only a period separating them). That issue, appears to be specific to Safari -- did not happen on Firefox or Chrome.
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The battery replacement doesn't require any reset or wipe / restore, just a normal shutdown to replace the battery and a reboot after (I had it done at the Apple store). I had done a wipe / restore a few weeks previous to the battery replacement and the reset did not have any impact or improvement on the email issue.
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I had this problem for months -- unable to update comcast email either through the Comcast Connect app or with the iPhone native email app connecting to Comcast. I would pull down on the screen to refresh emails in both apps and it would almost never update -- maybe one out of 10 times it would actually refresh if I waited a long time -- the rest of the time it would just show old emails from the last refresh (usually a few days prior).
I had given up on Comcast email from the iPhone completely, but I just had the battery replaced in my iPhone 6 (part of Apple's battery replacement/slowdown program) and now Comcast refreshes fine both through the Connect app and through the iPhone email app. I don't know if it's a coincidence or not, but it almost never refreshed prior to the battery change, and now refreshes every single time after putting in the new battery. Maybe something in Apple's slowdown logic causes the fetch of Comcast email not to work.
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