Hi Convice -- I can help with disabling these features. I reviewed your account did confirm that the agents you spoke with prior were able to remove all phone features accept Call Waiting. I have disabled that feature as well. You will no longer see any of these features however you could see Call Waiting enable in the future. Call Waiting is a feature driven by your modem so if your modem goes through a factory reset, it will enable that feature by default.
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Also, in case you want to determine that in the future:
If you have a Windows 7 or higher computer, there is a "Snipping Tool" - this allows you to screenshot a specific portion of your desktop. In this instance, I snipped the attached image.
You'll use that snipped image to do a search on Google. To do so, save the snip to a location with a recognizable name, navigate to Google / Images tab, and you should see a camera icon in the search bar. Clicking this icon will prompt you for one of two things - to use an image from a URL or to upload an image. Select "Upload", then find the snip that you saved earlier. Once done, reap the rewards (unless it's a completely obscure image, it'll typically find something).
You'll want to get as little "additional" (i.e., text, the puppy at the bottom right, etc.) in the snip as possible to provide an accurate search result.
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