Sorry for the late reply.
The problem is both via LAN and WiFi, however, I am not exactly sure why this would be relevant as the xFi gateway is currently set up in Bridge mode, as I have my own separate router setup instead. I have gone through the process of making sure it isn't my router as I have noticed when these issues occur, the xFi gateway is inaccessible unless I do a Restart via logging in through my Comcast account. I confirm this by going to '10.0.0.1' and it never loads until after I complete the reboot.
... View more
I have the Xfinity xFi Gateway ( TG3482G ) that is enabled in 'Gateway Mode' I have been experiencing issues with these modems ever since I swapped out my own personal modem for these xFi gateways. I have been experiencing random issues where my internet slows down to a crawl, where doing simple things like a speedtest barely loads the page, and doing regular pings to 'google.com' or just about any URL shows huge package loss and latency issues. I initially had reported this issue to a Comcast agent via chat support, their suggestion was my modem can be the problem and offered a replacement, which I have did but this still does not help.
The only way to resolve this issue is to restart the modem (not my router, I checked the logs on my router and everything seems to be running just fine). However, when I try to view the logs for my modem (under 10.0.0.1 and logged in) it is blank, and I have no idea why it isn't storing any kind of logs. I am running out of ideas on what the problem can be as I need a stable internet connection that doesn't randomly slow down requiring constant modem reboots to fix the issue. As mentioned, this was not an issue with I was using my own personal modem, and only became an issue once I started using the xFi Gateway. Otherwise, my home network has not changed at all so I am not sure if these xFi Gateway modems are the issue, or perhaps the line coming to my home suddenly became bad/noisy? Any help is appreciated!
... View more