I got the runaround for two days before someone admitted what was up. When I noticed FYI was gone, I called tech support and was told by the automated system to reboot my box. Then I tried the Chat feature and was sent in circles before the agent would finally admit that channels had been removed from my line up. I also received no notification. The rep said the notification was on my bill--with autopay, of course you don't see the bill. They could have easily sent an email but took the coward's way out by quietly removing the channel. I called Customer Service--also useless--of course they tried to get me to upgrade my package or they said they could "make it up to me" by giving me three free months of a premium movie package. How does that help?! I simply want the non-premium channels you took away or my bill should be reduced. A bored-sounding manager got on the phone and his tone made it clear he couldn't care less about this issue. I finally hung up and filed a complaint with the Federal Communications Commission and Better Business Bureau. By snail mail, I'm sending a complaint letter to Comcast's corporate office. It may seem hopeless, but I encourage everyone reading this to take a few minutes to do one or more of these things. And if anyone is aware of a class action lawsuit, I'm in. Because this is a monopoly, I don't understand how it's legal for a company to intentionally and agressively take away a service or product and expect the customer to continue paying the same price for it. If this doesn't warrant consumer protection, I don't know what does. And that statement they put out about this reads like nonsens. How disrespectful. I've paid on time year for more than a decade; customer loyalty means absolutely nothing to this company. This kind of treatment is especially shameful afer a big advertising campaign promising to provide better customer service. Not a thing has changed.
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