1. Unplug the cable box AND the Internet modem.
2. Disconnect the internet modem from its cable.
3. Plug in the cable box and the internet modem.
4. Get a pencil or object with a small point and find the Reset button on the internet modem. Push and hold for about 10 seconds.
5. Reconnect the internet modem cable.
6. Poewer up the tv.
7. The tv box uses the Cloud and that is why you must reset the internet box.
8. 9 out of 10 techs do this right after checking the connections.
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