About glentall

@Rustyben wrote: @glentall wrote: @Rustyben wrote: @glentall wrote: I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help! change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password.  Hi Rustyben, thanks for the response.     Unfortunately, the problem is that I do not remember the old password -- that is why I had to change my Netflix password on the Netflix website. I expected that I the X1 system would detect a mismatched password and that I would be prompted to enter the new password when trying to connect to Netflix through the Xfinity X1 system.     I can try guessing what the old password was on the Netflix website, but it could be a long frustrating process (that could possibly fail).     This seems like a feature to add to the Xfinity X1 system interface software.  Is there any way to have a technician clear out my Netflix authentication on our X1 system so I could access Netflix like it is the first time?     Thanks again.   Glen    on the site https://www.netflix.com/YourAccount click on "sign out on all devices'. Does tthe X1 then present tthe login screen again? Hooray!  That did it!  I will need to remember that.  Thanks Rustyben for your help!   ... View more

@Rustyben wrote: @glentall wrote: I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help! change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password.  Hi Rustyben, thanks for the response.     Unfortunately, the problem is that I do not remember the old password -- that is why I had to change my Netflix password on the Netflix website. I expected that I the X1 system would detect a mismatched password and that I would be prompted to enter the new password when trying to connect to Netflix through the Xfinity X1 system.     I can try guessing what the old password was on the Netflix website, but it could be a long frustrating process (that could possibly fail).     This seems like a feature to add to the Xfinity X1 system interface software.  Is there any way to have a technician clear out my Netflix authentication on our X1 system so I could access Netflix like it is the first time?     Thanks again.   Glen   ... View more

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help! ... View more