I had the same experience as mgaffney10. I will say this: every time I deal with anyone on the phone, they are always very nice and professional. This was the case yesterday as I was on the phone with the representative even though I had the same results. Further, suggesting that we upgrade seems like a bit of a slap in the face. "Want more? Buy more!" Also, again, credit where it's due, I appreciate your responding directly to these complaints in the forum.
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Congratulations, Comcast. I have been grumbling about your offerings, clunky customer service and company in general for quite some time, but haven't been moved to find an alternative solution until now. Moving a popular channel that actually offers quality content to a higher pricing tier may be a sound business decision, (after all, you have to keep the Street and the shareholders happy at all costs, right?) but to do so without adjusting the cost of the tier, and then give some weak explanation with typical meaningless corporate jargon, is just the push I needed. I realize that it's only telelvision and not that important in the general scheme of things, and now I've seen the light completely. I have to thank you for releasing me. I actually pay for your services at two locations, and will now take advantage of other services offered in my small city. Enjoy your success, and keep that customer satisfaction just within reach. Please feel free to reach out to me if you'd actually like to discuss this with a paying, (for now,) customer.
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