I've previouly had a few visits within extended wait times at my local Xfinity store to discuss billing and equipment. Today I thought I'd be smart and schedule an appointment time at the store with your online scheduling app. I had to laugh when the email confirmation of my appointment arrived 3 hours after the scheduled appointment time. Thankfully I anticipated this ineptitude and went to the appointment at the scheduled time. You guys try to position yourselves as a full service tech company and you can't even get the basics right. Wonder why so many people are cutting the cable?
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