For what it's worth... there may be something to this refresh issue. I went into the general settings on my iPad for the Xfinity TV app. There is literally one settings choice: "Allow TV To Access" and then an on/off radio button for a "Background App Refresh" setting. I set mine to OFF and noticed dramatically less pauses and lock ups. Prior to this I was getting a ridiculous amount of freezing (within minutes of my streaming experience) so much so that I could not even watch TV utilizing this app. It may be worth a try for some. I'm using an iPad with iOS 10.1.1 and the Xfinity TV Settings Version is: 188.8.131.521 (350cf54).
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@Bowmey wrote: It's not an occasional happenstance. It's an ongoing issue with an app that Xfinity owns. It's not just frustrating, it's bait & switch. Dan, I know you're just another underpaid Xfinity Minion who's given a script to follow when things don't work so I don't blame you personally. But really, they should give you better excuses to give us.
I appreciate your concern but this isn't a script. There is a known bug and I give you my sincere apology because this one is particularly frustrating. Nobody wants to get near the end of a show and run into problems.
You'll always get information from me straight and unfiltered - script free.
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