I was trying to set up the usage notification via the email that was sent to all customers on October 7th. I spent a bit of time, before contacting Customer Service, to see if I could set up the usage notification myself. I wasn't able to do it on my own, so I called Customer Service. After being on the phone with a tier 3 rep he had to transfer me to a tier 2 rep...only to find out that the notification will not be available until after November 1st. The website and email do not have that information neither do the CS reps that are tier 3.
Can't they put something in the email or post that information online before customers waste their valuable time trying to set up something that is almost a month away.
...Long story short, don't bother setting up your alert until after November 1st!
Hope this was helpful~
... View more