Hopefully someone can help here as you state if you are having trouble difficulty viewing the RedZone channel to contact you here.
I have subscribed to the Sports Entertainment Package for quite some time and am still subscribed. I received new X1 boxes and installed them on Monday as part of a "mandatory" upgrade. After the boxes were installed I checked my channels and all appeared good to go including the Red Zone Channel as I was able to view the channel and the screen was showing that the Red Zone Channel is currently "off air" and not currently broadcasting, etc as it typically does other than on Sunday's from 1:00 to 8:00 PM.
Today, i go to watch the Red Zone Channel and am receiving an error message stating, "subscribe to NFLRD, included with subscription. To Watch this program, you'll need to add this channel to your lineup. Please go to xfinity.com and select "My Account" to update your services".
Then, I spent about 45 minuteswith an online chat tech who was more concerned with trying to make sure my box was updated and refreshed, when I had already told hiim it is doing this on all the boxes in my house. After 45 minutes he basically told me I just needed to "wait an hour and it will show up".
Well, of course it didn't. After that I spent a little over 30 minutes on hold on the phone to then speak to a phone customer service rep who told me there was an "outage" with the Red Zone Channel in my area and it should be back on at about 5:30 (this was at 3:30). Well, it is 9:30 and the channel is still not available and showing the same error message I noted earlier.
I am more than a slight bit irrated at what is going on. Can someone help so I can view this channel again. Thank You!
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