Same Problem. Just spent over an hour with Ring live chat. Their solution was a wifi extender. I have the Arris SBG6700AC. I get a black screen when trying to view alerts (motion or door bell press). Events don't show up in actiivity in the app. I switched from Verizon to Xfinity, worked fine with verizon router. I'm beginning to think a new router is in order.
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