To be very clear my internet works perfectly, speed tests show 150+ MBps.
However when i look on the xfinity my account app the status of my modem shows as "not connected".
When i look at the app homepage the internet shows as connected, green icon, when i then select internet to go to devices the cable modem has a red icon, finally i go the next page to restart the modem, the app is saying the modem is not connected.
This is a new modem (netgear CM1000), the old netgear modem used to show correct status.
Xfinity tech support dont seem to get it or know how to fix it, whats the problem?
any help much appreciated.
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