I am also questioning why the local fees keep going up and why I cannot cancel the local channels as they are available for free. I have a contract with you and you have cancelled channels and increased fees but have not given me anything for the increased fees.
I just spoke with an agent and they were not able to provide me with any packages that meet my needs. I do not need Gigabit internet, with less channels. I do not want Pay channels but they are included in the packages. If you really want to keep customers you should try to change your packages to what customers really want and not what you want to shove down my throat.
Out of your 220 channels, I may watch only 15 or 20. The rest I must pay for to get the channels I want. This is really lame customer service and since my "contract" is about to expire I am going to look for other options and cancel TV with you completly.
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