Your company has failed miserably so many times in the last month to provide me with basic service. I HAVE A BAD MODEM THAT I'M TRYING TO RETURN. THEY SENT ME THE WRONG EXCHANGE UNIT (an XB6 which I already had) WHICH I THEN PROMPTLY RETURNED. I WANT AN XB7 WHICH BASED ON WHAT I PAY MY MONTHLY BILL FOR, WILL FIX MY PROBLEM WITH POOR WIFI COVERAGE. TWO NIGHTS AGO ON A PHONE CALL FROM A CUSTOMER SERVICE CALL I WAS GIVEN A TRACK ING NUMBER FOR A UPS. xxxxxxxxxxxxxxxxxx. I VERIFIED THE ACTUAL NUMBER (hidden here) TWICE. THIS NUMBER IS NOT RECOGNIZED BY UPS!!! WHAT IS GOING ON??? THE INCOMPETENCE IS SHOCKING. IT APPEARS THAT I STILL AM NOT SCHEDULED FOR A REPLACEMENT.
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