For the past two billing cycles, I have not been receivng notifications via text or email (which I'm signed up for) that my bill is ready. I have been signed up for the EcoBill for the past two years and have made no changes in my preferences. I am not sure how I am supposed to pay my bill on time if I'm no longer receiving the notifications. I had spent 20 minutes talking to an agent last month who reassured me that this issue would be resolved, but alas it has not, yet again. Who can I talk to in order to resolve this issue? Or do I need to sign up for paper billing?
... View more