I called on 6/1 to get a new agreement since mine was expiring. They provided me with the deal I was interested in for TV, internet and phone of $189 per month. They said I would also receive the $10 discount for paperless and autopay.
Bill arrives and no $10 discount.
I did the chat today and was told that the $10 discount did not apply yet and would be on my next bill because I just signed up for autopay in May. WRONG. I have been on autopay for years. I told them that and they changed their story and said that the $10 discount does not apply because I do not have a "bundle". I have no idea what that means since I have TV, internt and phone and was told it would apply.
Chat rep then says they can find me a better deal and says I can get exact same services for $140 per month, plus fees and taxes. I ask whether it is the exact same service and they say yes. I ask what the fees and taxes are and after waiting for a long time, they say total bill will be $221 per month! I ask why I would switch to pay more and they say because the internet will be faster (after just telling me it will be the exact same service).
I have a call scheduled tomorrow with customer service to try to get my promised $10 discount.
I feel like I was lied to on the phone when i signed up and then the chat rep either made a mistake or lied to me AND then tried to swindle me into changing to a higher price plan by telling me it would only be $140.
Any comcast rep like to help me understand what is going on here?
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