I've been having issues with my internet for years now and it still remains unresolved. I am paying for high speed internet but my internet does not produce the speeds in which I am paying for. this is an intermittent problem and when I ran a speed test last week and got very low results, the technician I was on the phone with immediately called out a technician. The technician came and went and stated that it was the settings on not just my computer but both of my sons gaming computers that is the problem and not with comcast service. When the technician was ordered to come to my house, I was never told there would be a charge. When the technician arrived, he never told me there would be a charge. He left, I didn't sign anything agreeing to a charge and he never stated I would receive a bill for him coming out. Now to my surprise I got hit with a $60 charge on my most recent bill. When I was online chatting with a manager to get it resolved, 2+ hours later on the chat, he said I signed paperwork and he could not reverse the charge. When I asked him to produce a copy of this signed paperwork, he said he could not produce it for me. I am astounded by not only the terrible service I received from comcast, but also the fact that this "manager" wasted 2 hours of my time. I have the saved chat. I'm wondering if anyone has any contact within management at comcast for which I can file a formal complaint? Otherwise, I may have to take this to the better business bureu and file a formal complaint. I prefer to resolve this directly with comcast if feasible.
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I am so frustrated with Comcast and the internal structure of resolving customer issues and especially billing and the integrity of the business.
I can't seem to even be able to cancel my service with Comcast in an easy fashion.
How do I cancel my service through a number, email or on the Comcast website?
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