About MicheleD18

This is not a solution to all the email problems -an inadequate answer that is merely an excuse at best .... ... View more

  I have spoken to at least 5 lower level tech support people that were referring this to advanced support. Well, nothing has changed.  I got phone call - not at the time I requested from Ashley at seven thirty-four thirty-five nine twenty-eight fifty but when you call it is only v/m   Now early this morning I had a draft email I was still working on. When I was finished I couldn't send it - or so it seemed ... but my in box because I have started bcc: myself to assure I have a copy - there were 4 supposedly sent while the draft folder still showed it there.???? I still don't get copies in my sent folder ...... this is soooo very unacceptaable   How are we supposed to get a resolution ??? Comcast seems to have a major problem because there are others with similar email issues and even acknowledging it is beyond their  capabilities ........ Blaming it on 3rd party intrusion is not an answer but an excuse ... View more

I not only run one virus scan but two at different times and have continuous monitoring which pops up to tell me not to go there so I know it's working. My 3rd party program in this instance is MS Outlook which is working just as promised, as a MIRROR IMAGE of my Comcast/Xfinity account email. I used Xfinity email exclusively for an entire day and guess what ... you got it- there wasn't a single sent email in my sent folder. I change and have changed my Xfinity password  several times recently and unless some one is tapping into my brain these were and are still hidden.   I purpose another answer rather than to blame YOUR CUSTOMER who PAYS DEARLY for the pleasure of having this ongoing problem. FIX the glitches in YOUR SYSTEM then we won't have these extremely troubling problems. ... View more

My issue is or should I say has and continues to intermittently persist. Emails I send are not held in the sent folder. I too, sat on the phone for 90 mins to be told the equivalent of I dunno ... and advanced tech support was supposed to call. Well, if they had called when I asked I could have answered the phone. I have called the number they left on my v/m and left messages 4, 5 or 6 times since a human does not answer the phonel This situation has been since the beginning of March but assumed it was my Outlook program but after contacting and actually getting assistance from MS I learned that Outlook is merely a mirror of my Comcast acct which is not saving the sent message either, imagine that, and therein lies the problem. Obviously Comcast is having issues they won't admit to because they don't know how to fix them. We are held captive to the only fully functional, well it used to be, company for our internet service. I could switch to Gmail but this would not fix the problem because you are still required to go through Comcast !  Got any snappy answers to this???     ... View more