So on this box PXD01ANI the sound goes in and out and a green flash goes accross the screen. When I reset the box it works normal for about 2 or 3 house then it does it again. It needs to be reset every day when the tv is turned on. I have moved it around to several other location in the house (I have 6 boxes) and it does it everywhere so I am pretty sure it is not a signal strength problem. What is frustrating is this is about the 5th box that I have returned and each has done this. Every time I return the box I get another rebuilt box and they all have similar problems. How do I get a new one rather than a rebuilt or remanufactured box? It seams quality control on comcast equipment is a problem. Any ideas and what the next step should be? Thanks for any help and advice.
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I have had this happen to me a few times only to the main DVR box. I have the X1 system and have a total of 6 cable boxes but it is always the main DVR box that keeps resetting. I have went to the local comcast store to exchange this box a few times. Each time the box last only two or three months then I have to go through it all again. Does anyone know why this happens? Do the boxes really go bad that often? Getting a little frustrated with the frequency of this happening. And yes I had to reset it 3 times during the super bowl!
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